Bilingual QA Specialist (Home Care QA Visits)

Position Summary

This position will be responsible for conducting in-home visits at clients' homes to monitor and report on the quality of services being provided by Home Care Aides, and to determine whether existing care plans are adequate to meet client needs.

Location

Ambercare 3870 Foothills Road Las Cruces, NM 88011

Schedule

Monday Through Friday - 8am - 5pm. (Home Visits and Office work)

Essential Duties

• Maintains all company and Department on Aging rules, regulations, and standards
• Conducts home visits to new clients to welcome and review the Welcome Packet
• Observes and evaluates Home Care Aides in the client's home as directed by Supervisor, to assure client Care Plans are being followed
• Prepares and completes accurate evaluation reports and case notes as needed
• Maintains schedules to assure timely completion of all assigned home visits
• Attends weekly branch meetings
• Maintains a high degree of confidentiality at all times due to access to sensitive information
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
• Fulfills all Medicare, Medicaid, and HIPAA regulations and requirements
• Abides by all regulations, policies, procedures and standards
• Performs other duties as assigned

Performance Responsibilities

• Maintain positive internal and external customer service relationships
• Plan and organize work effectively and ensures its completion
• Met all productivity requirements
• Demonstrate team behavior and promote a team-oriented environment
• Participate actively in Continuous Quality Improvement
• Represent the organization professionally at all times

Position Requirements & Competencies

• Minimum of 4 years’ experience working in the field of senior services, or related social service
• Must demonstrate strong interpersonal and communication skills
• Represents the organization professionally at all times
• Must be client focused and customer service driven
• Computer experience – Microsoft Word and Excel
• Has reliable transportation, valid driver’s license and insurance for travel within the branch service areas