Bilingual Project Access Lead Patient Navigator

Overview To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. Under the supervision of the Program Supervisor, facilitates the delivery of donated specialty care to low income, uninsured and underinsured patients in the New Haven area. Responsibilities include training newly hired Project-Access Patient Navigators, Assisting Program Coordinator with data management system training, supporting program expansion training at new sites, evaluating patients referred to Project Access of New Haven (PA-NH) for enrollment in the program, referring ineligible patients to other sources of medical support, coordinating medical appointments and ancillary services for enrolled patients, coordinating the application process for prescription assistance, reminding patients of appointments, coordinating nonclinical services, and maintaining appropriate documentation of patient contact, referrals, and services provided. The Lead Patient Navigator is seen as the go-to person for navigation needs and is a valued resource between the New Haven Community, YNHH and PA-NH. EEO/AA/Disability/Veteran Responsibilities Provides staff supervisionActs as the go-to contact person for navigation team staff for questions and concernsProvides feedback to manager for probationary period, and annual performance reviewsAssigns work related tasks to team and monitors productivity and outcomesLeads team meetings including monthly meetings and daily huddles, to discuss daily workload and upcoming work items.Conducts one on one feedback meetings with Patient NavigatorsProvides training and department orientation to newly hired PA-NH patient navigators and staff as appropriateAssists with interview process for new PA-NH Patient NavigatorsResponsible for training of newly hired PA-NH Patient Navigator staff in use of Clara Data Management System, navigation process including enrollment and reevaluation processWorks collaboratively with Director of Research and Evaluation on patient data management and recommends changes and modifications to the system as appropriateServes as the organizational lead for community resources for PA-NH patient who need community referralsSupports PA-NH program expansion through training at partner sitesSupports Program Supervisor with writing program curriculum for training at partner sitesConducts community in-services on program as necessaryOrganizes and conducts community training/workshops on PA-NH organization and related concerns as neededParticipates in PA-NH physician awareness and community partnership meetingsAttends, as appropriate, meetings with hospital and community physicians and community partnersParticipates in and contributes to weekly staff meetingsAttends steering committee or board meetings as appropriateOrganizes and conducts community workshops and trainings on program and related topics as neededScreens referred patients for acceptance into the PA-NH programSchedules in-office appointments with patients and conducts screenings to determine eligibility for enrollment in PA-NHMeets with patients, reviews documentation provided for acceptance into program, and answers questions of patientsConducts patient baseline surveyEnrolls eligible patients in PA-NH program carefully explaining the patient commitment to the programEstablishes rapport with patients, family and caregiversAnswers questions about the PA-NH program and servicesProvides referrals to other local agencies as appropriate for servicesProvides patient navigation services to patients enrolled in PA-NH programSchedules/coordinates patient appointments as necessary with Project Access RN Patient NavigatorProvides patient reminder calls for all appointmentsAssists patients with referrals for transportation services to appointments as necessaryAssists with the coordination of interpreter services as appropriate for patient appointmentsProvides information on discount prescription servicesMaintains accurate patient records and processes client records appropriatelyEnsures that all necessary patient information is documented in patient (paper) filesMaintains patient records securelyDocuments all client interactions in electronic database with accurate notes indicating interactions with patientsWorks collaboratively as a team with other Patient Navigator to ensure that each patient receives comprehensive services provided by PANHConducts financial reevaluation of patients as appropriate during enrollment in PA-NH programMeets with patient face-to-face for reevaluation process every 6 months as appropriate while enrolled in PA-NHEnrolls patients in insurance products as appropriateRefers appropriate patients to the state based exchange (Access Health CT) for information on commercial insurance productsParticipates in training for enrollment in the state based exchange through Access Health CTEnrolls patients into insurance products through the state based exchange (Access Health CT) as appropriateIn collaboration with the Program Coordinator, plans and executes the dissemination of information during Access Health CT open enrollment to PA-NH patientsPerforms other duties as assigned. Qualifications EDUCATION Associates Degree required, Bachelors Degree in psychology, sociology, health and/or human services or related field preferred. Experience At least 3 years experience in health care or human service setting. Excellent oral and written communication skills, 2 years relevant experience in community health education and/or outreach position. Bilingual Spanish required Special Skills Ability to work independently with support and supervision from Program Supervisor and Nurse Navigator. Candidate must be able to work collaboratively and communicate effectively with others, including patients and families, staff, and community health care providers. Must have experience working with patient level databases (Epic, Clara System) and good Microsoft Office Skills. Candidate must be able to thrive in a moderately paced, complex, health care environment where the Patient Navigator works as a key, valued member of the multidisciplinary team. YNHHS Requisition ID 195202