Bilingual Program Specialist

About the role

The Program Specialist is responsible for providing trauma informed supervision, assessment and support for children and families receiving services at the Center. This position also supports program operations and special projects, including maintenance of the Kids Closet, Project Graduation, Birthday Boxes, and other client-centered initiatives. Bilingual English/Spanish proficiency is required.

Reports to the Director of Program Services.

Qualifications

• Bachelor’s degree with a focus in behavioral science or equivalent relevant experience
• 3 years’ experience in social services
• Experience working with children and families
• Strong interpersonal and communication skills
• Ability to maintain a flexible schedule, including occasional evenings and weekends
• Bilingual English/Spanish required

Client & Family Support

• Provide support to families upon arrival for appointments and services
• Provide supervision for children and families during scheduled appointments at all Center locations
• Maintain a safe, comfortable, and engaging environment for clients in family waiting area
• Communicate and collaborate with clinical and forensic interview staff regarding shared clients
• Administer evidence-based suicide and trauma screenings for children following forensic interviews

Program Operations

• Maintain program readiness and organization of program spaces
• Perform data entry and other documentation tasks as needed
• Monitor scheduled appointments and assist with client flow
• Ensure facility access procedures and safety protocols are followed

Front Desk & Administrative Support

• Greet clients, visitors, and team members
• Appropriately manage unscheduled visitors
• Provide front desk coverage as needed
• Assist with preparation of parent packets, group folders, and other program materials

Special Projects & Resource Coordination

• Assist with purchasing and maintaining inventory of emergency assistance items and Kids Closet supplies
• Coordinate and organize the Kids Closet
• Support planning and implementation of Project Graduation and Holiday Project
• Assist with Birthday Boxes and other client support initiatives
• Support locally sponsored trainings and community events

After-Hours & Community Support

• Provide assistance with after-hours cases as needed
• Assist with after-hours children's groups as needed
• Participate in weekend and after-hours events and projects, as assigned
• Support training and onboarding of interns and volunteers as needed

Additional Responsibilities

• Maintain a comprehensive knowledge of the organization's mission, program, vision, core values, and the children's advocacy model
• Attend monthly staff meetings and other meetings as assigned
• Perform other related duties as assigned

FLSA Status

Non-Exempt

Physical Requirements

• Reaching: Occasionally
• Handling: Occasionally
• Talking: Frequently
• Hearing: Frequently
• Near Acu