Bilingual Portuguese Call Center Representative

About the role

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We're hiring Bilingual Call Center Representatives to provide outstanding support in both English and Portuguese.

Responsibilities

• Handle inbound and outbound calls in English and Portuguese.
• Translate and communicate clearly across both languages.
• Aid customers with billing, account updates, and general inquiries.
• Maintain accurate and detailed records of customer interactions.
• Escalate complex issues to the appropriate department.
• Follow company policies and procedures for customer interactions.
• Meet daily and monthly performance goals.

Qualifications

• Must be 18 years or older.
• High school diploma or GED required.
• Bilingual fluency in English and Portuguese is mandatory.
• Excellent listening and interpersonal skills.
• Ability to work flexible shifts, including weekends and holidays.
• Strong attention to detail and organizational skills.
• Prior experience in a bilingual customer service role is preferred.

Benefits

We offer a variety of benefits and incentives to support and reward our team members, including:

• Paid Time Off
• Health Benefits
• Life Insurance
• Supplemental Insurance
• Career Growth
• Paid Training
• Fun, Engaging Work Environment
• Casual Dress Code

Compensation

Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. Conditions of employment include authorization to work in the country where the job is based, willingness to submit to background and security investigations, and drug screening.

Physical Requirements

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Reasonable Accommodation

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.