Bilingual PMO Support Specialist (English/Spanish)

About the role

The PMO Support Specialist is the operational backbone of RELEX's Global Project Management Office. This role owns the setup, maintenance, and lifecycle administration of customer project infrastructure across our core delivery toolchain — primarily Jira, OpenAir, and Smartsheet — enabling project managers, consultants, and delivery leaders to operate efficiently from project kick-off through to continuous service handover.

Responsibilities

• Project & System Administration
• Create and manage Jira continuous service and implementation projects
• Create and manage projects in OpenAir, including resource assignments, project hierarchies, and hour transfers between projects
• Maintain Smartsheet project records in sync with Jira and OpenAir throughout the project lifecycle
• Execute customer re-namings and transitions across all systems (Jira, OpenAir, Customer DB, BI reporting) in coordination with Accounts Receivable and the BI team
• Project Lifecycle Support
• Support project creation at kick-off and closure at go-live, including pre-closure handover requests to the support team
• Manage partner project manager access to OpenAir on RELEX-primed projects
• Cook up ticket routing and automation setup for hybrid implementation/support scenarios at project handover
• Stakeholder Support & Service
• Serve as the first-line response to the global #help-global-pmo channel, triaging and resolving tooling and system requests from project managers and delivery leaders
• Provide bilingual (English/Spanish) support to project managers, consultants, and delivery leaders across Latin America and Spain, translating and clarifying PMO processes and system guidance as needed
• Act as a liaison between global PMO processes and Spanish-speaking regional teams, ensuring accurate communication and reducing friction from language barriers
• Provide clear guidance, in either language, on PMO scope, escalation paths, and relevant forms/portals for requests outside PMO ownership
• Collaborate with cross-functional teams — AR, BI, RELEX Support, and Partner Success — to resolve multi-system issues
• Process Improvement & Automation
• Identify and implement automation opportunities within Jira to reduce manual administration (e.g., automatic assignees, ticket routing, SLA triggers)
• Contribute to the PMO team's automation roadmap, including automating monthly clock and reporting activities
• Maintain process documentation and update knowledge base articles as systems and workflows change, including Spanish-language versions of key resources where needed
• Adapt PMO processes, documentation, and system configurations as business priorities and organization needs evolve

Requirements

• Professional fluency in both English and Spanish (spoken and written)
• 2+ years of experience in a systems administration, PMO support, project coordination, or operations role
• Strong proficiency with Jira — project configuration, service desks, automation rules, and user/organization management preferred
• Demonstrated ability to maintain data integrity across multiple systems simultaneously
• Excellent attention to detail and a methodical approach to high-volume, process-driven work
• Clear, professional written communication in both English and Spanish — able to guide stakeholders to the right process or resource efficiently
• A service mindset: responsive, thorough, and committed to quality across a high volume of requests
• Adaptability and comfort working in an evolving environment — able to adjust priorities, learn new systems and processes quickly, and translate changing organization needs into practical ways of working

Qualifications

• Experience with OpenAir or similar PSA/time-tracking platforms
• Familiarity with Smartsheet or comparable project tracking tools
• Experience in a global SaaS or professional services environment, particularly supporting LATAM or Iberian markets
• Exposure to Jira automation rules, advanced workflows, or Jira Service Management administration
• Comfort with process mapping and identifying automation opportunities in repetitive administrative workflows

Skills

• Professional fluency in both English and Spanish (spoken and written)
• Strong proficiency with Jira — project configuration, service desks, automation rules, and user/organization management
• Demonstrated ability to maintain data integrity across multiple systems simultaneously
• Excellent attention to detail and a methodical approach to high-volume, process-driven work
• Clear, professional written communication in both English and Spanish — able to guide stakeholders to the right process or resource efficiently
• A service mindset: responsive, thorough, and committed to quality across a high volume of requests
• Adaptability and comfort working in an evolving environment — able to adjust priorities, learn new systems and processes quickly, and translate changing organization needs into practical ways of working

Benefits

You'll join a collaborative, international team where operational excellence is genuinely valued — not just as a support function, but as a strategic enabler of delivery quality. A high-impact, bilingual role at the operational heart of a global delivery organization.

Pay

Competitive compensation, benefits, and genuine opportunities for professional development

Schedule

Flexible hybrid working from Helsinki, London, or Atlanta