Bilingual Personal Lines Customer Service Representative

Job Summary

Responsibilities

• Service and maintain existing homeowners and auto insurance policies.
• Aid clients with policy changes, renewals, billing inquiries, and coverage questions.
• Provide outstanding customer service to support client retention.
• Identify opportunities to cross-sell and sell new home and auto policies.
• Work directly with carriers to ensure efficient policy servicing and issue resolution.
• Build and maintain strong client relationships through consistent communication.
• Support retention efforts and contribute to overall agency growth.

Qualifications/Requirements

• Active New Jersey Property & Casualty License.
• Minimum of 1 year of personal lines insurance experience.
• Experience servicing home and auto policies.
• Bilingual in English and Spanish (required).
• Strong customer service and relationship-building skills.
• Ability to multitask and work in a fast-paced environment.
• Strong attention to detail and organizational skills.

Pay

Base Salary: $55,000
Retention Commission: $2,000 – $10,000+
New Business Commission: $4,000 – $10,000+

Schedule

N/A

Benefits

• Medical, dental, and vision coverage.
• Employer-paid group life insurance.
• Paid time off and holidays.
• Gym membership reimbursement.
• Employee referral bonus program.