Bilingual Patient Support Representative (In-Office/Spanish Speaking)

About the role

As an Inbound Call Center Representative, you’ll play a vital role in our Patient Support Department, the first point of contact for patients calling to seek information and ask questions about their services and orders. You’ll confidently manage 40-50 inbound calls per day with compassion and empathy, representing Aveanna and our values. Our tailored training will equip you with the tools and skills to navigate the ever-changing healthcare landscape, whether you’re new to the industry or experienced.

Responsibilities

• Handle 40-50 inbound calls daily with professional phone etiquette, de-escalating worried or upset patients
• Accurately complete data entry tasks in a timely manner
• Work toward daily and monthly metric and KPI goals
• Learn and use new computer programs and software
• Maintain a quiet, dedicated workspace free of background noise and distractions
• Participate in virtual meetings with a professional, camera-ready presence
• Demonstrate strong time-management skills, accountability, and self-direction

Requirements

• Fluent in Spanish and English
• Available to work in-office Monday-Friday from 8:00 AM–5:00 PM CST
• Minimum of 2 years’ experience in a call center environment
• Minimum of 1 year’s experience in the medical industry or familiarity with medical terminology (preferably with DME and Home Healthcare)
• High-school diploma or GED
• Reliable, high-speed internet for remote work

Benefits

• 100% remote position with equipment provided
• Full benefits package: sick time, vacation, 401K, dental, vision, and life insurance
• 2 bonus days off (“Fun Day” and “Inclusion Day”)
• 6 paid holidays
• Supportive team with role-based training
• Internal opportunities for growth
• Interactive clubs and engagement opportunities

Pay

$19 per hour

Schedule

Monday–Friday, 8:00 AM–5:00 PM CST (in-office)