Bilingual Patient Service Representative (PSR)

Overview

Embark on a rewarding career with Tenet Physician Resources. If you are a compassionate healthcare professional eager to contribute to patient care, this is your opportunity where your skills make a difference every day. Join us in delivering exceptional healthcare with a personal touch.

Benefits

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off
• Career development and continuing education opportunities
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long‑term care, elder & childcare, auto & home insurance

Note: Eligibility for benefits may vary by location and is determined by employment status.

Pay

$500 sign‑on bonus (for new hires only).

Job Summary

Non‑exempt medical office position responsible for front office processes in the physician practice.

Responsibilities

• Adhere to and support the mission, purpose, philosophy, objectives, policies, and procedures of Tenet Physician Resources, including the Tenet HIPAA Compliance Plan, Privacy Standards Confidentiality Agreement, and Corporate Compliance Program.
• Greet patients entering the physician practice.
• Answer office phones, making, confirming, and rescheduling appointments when necessary.
• Check in patients, collect accurate patient demographics, enter data into the electronic system, and verify insurance.
• Assist in checking out patients and assist them with referral processing and scheduling.
• Collect co‑pays and post charges.
• Perform charge entry and patient balance processing.
• Distribute information to patients regarding office policies, procedures, and information about the practice.
• Explain and enroll patients in the patient portal.

Qualifications

• Education: High school diploma/GED required; completion of a medical office assistant program preferred.
• Certification: Prefer healthcare management/administration certification.
• Experience: Two years of customer service experience, preferably in a medical office setting.

Organization Description

Our mission at Baptist Medical Network within the Baptist Health System is to be the premier healthcare organization in South Texas by providing high‑quality, compassionate care that exceeds our community’s expectations. Our footprint spans across 12 counties with diverse multi‑specialty providers who are dedicated to using their expertise and talents to strengthen our growing partnership within the surrounding communities.