Bilingual Patient Engagement Associate

About the role

Imagine Pediatrics is a tech‑enabled, pediatrician‑led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual‑first and in‑home medical, behavioral, and social care, working alongside families, providers, and health plans to break down barriers to quality care. We do not replace existing care teams; we enhance them, providing an extra layer of support with compassion, creativity, and an unwavering commitment to children with medical complexity. Our values guide us: Children First, Earn Trust, Innovate Today, Embrace Humanity, One Team, Diverse Perspectives. We are committed to diversity, equity, inclusion, and belonging.

Responsibilities

• Utilize telephonic outreach and engagement strategies to contact families and walk them through the process of successfully downloading the Imagine app and scheduling an enrollment visit.
• Effectively communicate Imagine services and overcome parent/family objections.
• Represent Imagine Pediatrics to parents and families of medically complex children.
• In coordination with Local Outreach Team, support telephonic outreach to non‑engaged and engaged patients.
• Leverage reporting and dashboards to prioritize telephonic outreach to prospective members.
• Successfully meet and/or exceed engagement monthly targets.

Requirements

• High School diploma or equivalent required.
• Minimum of one (1) year of experience working in an outreach, customer service, or call center environment where an outbound communication role was primarily performed.
• Bilingual Spanish highly preferred.

Benefits

• Competitive medical, dental, and vision insurance
• Healthcare and Dependent Care FSA; Company‑funded HSA
• 401(k) with 4% match, vested 100% from day one
• Employer‑paid short and long‑term disability
• Life insurance at 1× annual salary
• 20 days PTO + 10 Company Holidays & 2 Floating Holidays
• Paid new parent leave
• Additional benefits to be detailed in offer

Pay

The role offers an hourly range of $20