Bilingual Patient Care Coordinator - M-F 10:30-7pm

Duties and Responsibilities

• Receiving and triaging inbound phone calls
• Act as first point of contact with patients by carefully evaluating the purpose of the call, carefully assessing their purpose, prioritizing their handling, and triaging the calls if indicated
• Maintain information regarding Patient Services initiatives and explain them to our customers when appropriate
• Record activities in the patient database and follow up to secure services for our customers by contacting physician's offices, pharmacies, and other external entities to ensure patient's needs are being met
• Schedule prescription shipments directly with patients, physician's offices, or patient affiliates
• Receiving and completing scheduling calls via dialer or outbound queues
• Gathering demographics, plan information, patient history and other data and documenting in pharmacy application as necessary
• Contacting physicians for missing or required information
• Processes document intake queue for pharmacy technician processing
• Prepares shipping materials for packing stations
• Performs other related duties as assigned by management

Requirements

• High school diploma, general education degree (GED), or one to three years related experience and/or training, or equivalent combination of education and experience
• Computer skills preferred: Microsoft Office (Word, Excel, PowerPoint, Office, Teams)
• Good communication skills, both written & verbal, preferred

Behavior Characteristics

• Attendance/Punctuality
• Customer Service
• Dependability
• Diversity
• Ethics
• Interpersonal Skills
• Oral Communication
• Written Communication
• Teamwork

Competencies

• The PCC is able to handle inbound and outbound calls, triage as appropriate and complete scheduling tasks
• The PCC is able to update patient demographics, prescriber demographics and pertinent information for the pharmacy profile
• The PCC is able to prepare documentation for pharmacy technician processing; including but not limited to demographics and plan information
• The PCC demonstrates ability to communicate effectively with health care providers to obtain missing information
• The PCC is able to prepare shipping materials for packing

Physical Demands and Work Environment

• Continually required to stand
• Continually required to walk
• Continually required to sit
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• While performing the duties of this job, the noise level in the work environment is usually moderate
• The employee must continually lift and/or move up to 50 pounds

Additional Remarks Regarding Work Environment

• Standard office lighting and white noise
• Specialized equipment, machines, or vehicles used: Conveyor belt, manual pallet jack

Benefits

• Supportive, progressive, fast-paced environment
• Matching 401(k) with immediate vesting
• Medical, dental, vision, life, & short-term disability insurance

Special Notes

• AssistRx, Inc. is proud to be an Equal Opportunity Employer
• All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire
• Sponsorship and/or work authorization is not available for this position
• AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire