Bilingual Patient Care Coordinator (English/Mandarin) – Direct Hire || Phoenix, AZ 85027

Position Overview

Pride Health is seeking a Bilingual Patient Care Coordinator (English/Mandarin) to join a growing primary care team in Phoenix, AZ 85027. This is an excellent opportunity for a compassionate, customer-focused professional who is passionate about improving patient outcomes through care coordination, education, and exceptional service.

Key Responsibilities

• Serve as the primary point of contact for patients, providing exceptional in-person and virtual support.
• Cook up specialist referrals, diagnostic appointments, and follow-up care.
• Educate patients regarding referrals, treatment plans, and healthcare resources.
• Support patients with chronic conditions through education, reminders, and care coordination.
• Schedule appointments and manage patient service requests.
• Collaborate closely with providers and the care team to ensure seamless patient care.
• Aid with patient outreach programs, quality initiatives, and closing gaps in care.
• Maintain accurate documentation in the Electronic Medical Record (EMR) system.
• Build and maintain relationships with specialty providers and referral partners.
• Ensure patient confidentiality while complying with HIPAA and organizational policies.
• Perform additional duties as assigned.

Required Qualifications

• Fluent in English and Mandarin (spoken and written).
• Experience using Electronic Medical Records (EMR).
• Direct patient care or healthcare experience.
• Strong customer service and patient communication skills.
• Current CPR Certification.
• Active Arizona Fingerprint Clearance Card.
• Excellent organizational, interpersonal, and problem-solving skills.
• Ability to work collaboratively in a fast-paced healthcare environment.
• Ability to maintain strict confidentiality.

Preferred Qualifications

• Medical Assistant (MA) Certification.
• Certified Nursing Assistant (CNA) experience.
• Clinical background in an outpatient or primary care setting.
• Experience with patient referrals and care coordination.
• Interest in continuing education or obtaining additional certifications.

Equal Employment Opportunity

Pride-Health is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Accommodations

Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.