Bilingual Patient Account Representative

About the role

Ability Rehabilitation is seeking a full-time experienced Bilingual Patient Account Representative to join their team at an outpatient orthopedic clinic in Rome.

Responsibilities

• Rebilling, follow-up, and collection activity for assigned payers.
• Researching, appealing, and addressing patient account balances.
• Accurately and thoroughly document pertinent collection activity performed.
• Verify claims adjudication utilizing appropriate resources and applications.
• Initiate telephone and/or letter contact with parties responsible for reimbursement for services provided.
• Edit/Update claim information to meet and satisfy billing compliance guidelines for electronic and paper claim submission.
• Demonstrate knowledge of HIPAA privacy and security regulations by appropriately handling patient information.
• Participate in monthly meetings, training seminars, and hands-on training as well as identify trends and claim-related issues.

Qualifications

• Bilingual
• Excellent verbal and written communication skills
• The ability to multitask with great attention to detail
• Outstanding customer service when communicating with patients and insurance carriers
• Demonstrate analytical and problem-solving skills
• Work well in a team environment towards monthly, quarterly, and annual goals
• Strong knowledge of Billing/EMR software
• Proficient in MS Word and Excel
• Bilingual
• Outgoing and energetic personality
• Most importantly – you need to have FUN while you work!
• High school diploma or equivalent
• Insurance collections experience

Benefits

Excellent benefits package, including 401k, medical, dental, vision, paid time off & more!

Pay

N/A

Schedule

N/A