Bilingual Operations Manager

About the role

The Operations Manager will be expected to drive results across safety, associate engagement, quality of service, inventory accuracy, and productivity while maintaining strong execution and team alignment in a high-volume environment.

Responsibilities

• Lead And Develop Strong Teams
• Create a culture of urgency, ownership, discipline, and pride in execution.
• Develop team leads and emerging talent to strengthen the leadership bench and support long-term site performance.
• Drive Daily Execution
• Own key areas of the operation and ensure labor, staffing, and workflow are aligned to meet daily and peak volume demands.
• Translate operational priorities into action and maintain strong execution throughout the shift.
• Monitor productivity, workflow, and service performance, taking immediate action to address gaps and remove obstacles.
• Provide strong shift handoffs & recaps, operational continuity, and consistent execution across functions.
• Deliver Operational Excellence
• Use operational data, WMS systems, and real-time observations to make sound decisions and improve performance.
• Lead with discipline around process adherence, inventory accuracy, and throughput.
• Think critically in a live operational environment and respond quickly to shifting priorities and challenges.
• Build a Safe, Disciplined Operation
• Lead from the front on safety, compliance, and operational standards.
• Reinforce a culture where safe behaviors, quality execution, and operational discipline are non-negotiable.
• Partner with site leadership to ensure compliance with OSHA standards and company expectations.
• Hold teams accountable for maintaining a clean, organized, and well-run operation.
• Improve Business
• Challenge the status quo, identify opportunities for improvement, and drive measurable gains in productivity, quality, and service.
• Support continuous improvement initiatives that strengthen execution and improve scalability.
• Solve problems with a practical, progressive mindset by identifying root causes and implementing sustainable solutions.
• Help the operation scale up or down quickly as business conditions, labor needs, and seasonal demand shift.
• Partner For Results
• Work closely with the Assistant General Manager and site leadership team to execute business priorities and drive performance.
• Partner cross-functionally with internal teams and external providers to ensure alignment and strong execution.
• Support a one-team mindset that keeps the operation focused on positive service, quality, and productivity results.

Requirements

• High school diploma or equivalent required, with 3-5 years of progressive distribution leadership experience in a large-scale operation.
• This is an onsite role.
• Bilingual (English/Spanish).
• Demonstrated success leading people and performance in a fast-paced, high-volume distribution, logistics, or fulfillment environment.
• Strong ability to lead teams, set direction, and drive accountability.
• Demonstrated operational judgment and ability to make effective real-time decisions in a changing environment.
• Proficiency in WMS systems and understanding of how they support inventory control, workflow, and accuracy.
• Demonstrated success managing third-party providers across warehouse operations, value-added services, and transportation.

Qualifications

• Bachelor’s degree in Business, Logistics, Industrial Engineering, Supply Chain, or a related field is preferred.
• Lean, Six Sigma, or other continuous improvement experience.
• Exposure to high-volume distribution, big box, furniture, or omnichannel operations.
• Experience working with or implementing automation or advanced operational systems.
• Strong understanding of OSHA and workplace safety standards.
• Experience supporting multi-shift operations and developing front-line leaders.

Physical Requirements

• Able to bend, reach, squat, climb stairs/ladders, stand, and walk throughout the facility for extended periods.
• Able to move, lift, or carry heavy objects or materials up to 50-100 pounds.