Bilingual Operations Manager

Molly Maid of Chicago North Shore — Skokie, IL

Would you like a new career where you get training and have an opportunity to advance? Our amazing team is looking for a new Office Manager!

Pay

$27–$31/hr base rate, depending on experience. Earn more with our performance bonus program (after 90-day probationary period).

Schedule

Full-Time Position. Monday through Friday, 7:30am to 5:00pm. No nights, weekends, or holidays.

Benefits

• Paid Time Off (PTO) and Holiday Pay (after 90-day probationary period)
• Company car provided during the workday (gas and insurance included)
• Branded and comfortable clothing
• Paid, hands-on training on our systems and process
• Stable and consistent working schedule
• Fun culture where success is celebrated as a team

About the role

As an Operations Manager for Molly Maid, you are a key team member in operations. You are responsible for running the daily office and supporting our field teams while upholding our commitment to customer satisfaction and professionalism.

Responsibilities

• Promote our culture and team – Culture is extremely important in this organization. Embrace our culture of teamwork, hold others accountable, lead by example, and let your positive attitude energize the team.
• Run the day – Manage the schedule, route changes, and call-offs so every customer's appointment stays on track.
• Perform onsite customer estimates – Use our proven sales system and your knowledge of cleaning quality to provide bullet-proof price estimates.
• Perform quality checks – Visit customer homes to make sure every clean meets our standard.
• Own the customer relationship – Identify and assess customer needs through managing phone, email, and other communication channels. Cheerfully resolve customer concerns, provide appropriate solutions and alternatives; follow up to ensure resolution. Answer calls, texts, and emails; resolve problems fast and save customers thinking about leaving.
• Support our team – Provide ongoing coaching, support, and accountability to our office and field staff so they can do their jobs well.
• Jump in – Handle interviews, payroll prep, invoicing, inventory, and whatever else keeps the office running smoothly.

Requirements

• Legally authorized to work in the United States
• Bilingual English/Spanish is required
• Prior office, customer service, or operations experience highly preferred, including: leading teams, managing day-to-day operations, recruiting, and training
• Complete a background check
• Valid Illinois Driver's License

Qualifications

This job will be a great fit for you if…

• You feel energized solving problems and talking with customers.
• You can ‘work with anyone’ and get along well with different types of people.
• You take pride in your attention to detail and a job well done.
• You are comfortable with a computer and technology.
• You have strong interpersonal, oral, and written communication skills.
• You are reliable and self-motivated.
• You can think on your feet and make a good call without waiting to be told what to do.
• You lead by example — you're not afraid to jump in and do the work yourself.
• You hold yourself and the people around you to a high standard.
• You can multi-task, prioritize, and manage time effectively.

Our franchise has served Chicago's North Shore for 25+ years and continues to grow. This role is perfect for someone who wants ownership over their day and a real seat at the table.