Bilingual Operations Associate

Major Performance Responsibilities and Duties

• Manage the school level ticketing system for issues within the building and route specific issues to the appropriate person and/or entity
• Regularly communicate with custodians as needs arise during the day
• Support with preparing the facilities for student and teacher return over the summer
• Support with compliance issues as needed (i.e. monthly elevator checks)
• Work with the Director of Operations to regularly gather data from school staff as to the cleanliness of buildings
• Support teachers with unexpected facilities needs that arise during the school day (AC goes out and classrooms need to be switched or fans are needed, ceiling leaks, etc)

Communication

• Collaborate with Front Office staff to create a streamlined communication plan for families that includes but is not limited to Talking Points, Blackboard, Weekly Notes and Emails
• Support the Front Office staff in creating systems that allow quarterly updates to family contact information (including gathering email addresses) in order to maintain accurate and up-to-date family communication
• Gather information to create a weekly or monthly newsletter to send to families
• Collaborate with Director of Operations to create a quarterly Operations newsletter in order to keep staff informed about what is happening on campus as it relates to operations

Attendance

• Assist with Daily Attendance and data accuracy as needed
• Support, and in some cases lead, the Attendance Team and have direct responsibility for Chronic Absenteeism at the school level
• Manage data to be analyzed and used by team
• Create and manage attendance incentives
• Support Office Manager with filing truancy petitions

Technology/Equipment Support

• Support the Associate Director of Data and Technology and Director of Operations to ensure that all staff have access to working resources including copiers, printers, equipment, and laptops
• Support the Associate Director of Data and Technology with taking and maintaining inventory of all devices including student chromebooks, staff computers, hotspots, etc.
• Solve student tech issues during the school day as needed

Qualifications

• GED required
• Bachelor's degree preferred
• 3+ years working in school systems preferred
• Experience in K-12 School Operations preferred
• Customer service focus
• Strong interpersonal and communication skills
• Ability to work independently with a high degree of accuracy
• Belief in the LEAD mission of developing responsible citizens who will graduate and be accepted to a Four-Year College or University
• Flexibility to lead and attend initiatives and events on evenings and weekends

Pay

This is a full-time position. Compensation is competitive and commensurate with experience and includes full benefits and technology provisions.

Schedule

N/A