Bilingual Office Manager | Operations Manager

About the role

Looking for more than just another office job? Would you like a career where you can develop new skills, take on increasing responsibility, and play an important role in a growing business? Molly Maid is seeking a bilingual (English/Spanish) Office Manager to support our customers, cleaning teams, and daily office operations. In this role, you'll serve as the communication bridge between customers and our field teams while learning the operational side of the business. As an Office Manager, you'll help ensure exceptional customer service, support daily scheduling and dispatching, and contribute to the continued growth and success of our company. If you are organized, dependable, customer-focused, and enjoy solving problems in a fast-paced environment, we'd love to meet you.

Responsibilities

What You'll Do:

• Customer Service & Lead Management: Serve as the first point of contact for customers by answering incoming calls, texts, emails, and web inquiries, follow up with prospective customers and unsold estimates, schedule appointments and maintain excellent customer communication, resolve customer concerns professionally and efficiently, deliver an exceptional customer experience throughout the customer journey
• Office Operations: Assist with scheduling and dispatching cleaning teams, support daily office operations and workflow management, coordinate communication between customers, office staff, and field teams, help ensure schedules are organized and routes are optimized, learn key operational systems and processes
• Team Support & Growth: Assist with recruiting, interviewing, onboarding, and training team members, support company goals related to customer growth and retention, help maintain a positive, team-oriented culture, take on additional operational responsibilities as you develop in the role

Requirements

This Position Is a Great Fit If You:

• Enjoy talking with people and building relationships
• Stay organized while managing multiple priorities
• Remain calm and focused when plans change unexpectedly
• Are comfortable making decisions and solving problems
• Have strong verbal and written communication skills
• Enjoy working with both customers and employees
• Are comfortable learning new software and technology
• Want an opportunity to grow professionally and take on increasing responsibility

Minimum Requirements For Consideration:

• Legally authorized to work in the United States
• Fluent in both English and Spanish (required)
• Ability to pass a background check
• Minimum of 3 years of experience in customer service, office administration, management, recruiting, scheduling, or a related field
• Strong computer skills, including Microsoft Office
• Available to work Monday through Friday, approximately 7:30 AM to 5:00 PM

Benefits

Why Join Molly Maid?

• Full-time position
• No nights. No weekends. No holidays.
• Training on the Molly Maid business model
• Training on our scheduling and operational systems
• A stable and consistent Monday-Friday schedule
• Branded company apparel
• A positive team culture where success is celebrated
• Opportunities to grow your responsibilities and career

Benefits Include:

• Paid Time Off (up to 10 days annually)
• Dental Insurance
• Vision Insurance
• Profit Sharing Program
• Performance Incentives

Pay

The pay range for this position is $39,000 - $45,000 per year, based on experience, with additional performance and growth incentives available.

Schedule

Available to work Monday through Friday, approximately 7:30 AM to 5:00 PM