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Jobs · Customer Service · Tennessee

Bilingual Multi-Location Customer Service Specialist (Spanish)

Sherwin-Williams · Knoxville, TN · 3 wk ago
Customer ServiceFull-time
We need to output HTML fragment with sections: About the role? The description includes job duties and responsibilities. We need headings: About the role, Responsibilities, Requirements (maybe Qualifications), Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We have job description: "Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public." That's about the role. So we can have

About the role

with paragraphs. Responsibilities: list of duties: "Ensure high levels of customer satisfaction through excellent sales service Assist customers in person and over the phone by determining needs and presenting appropriate products and services Build productive trust relationships with wholesale and retail customers Process sales transactions accurately and consistent with policies and procedures Follow and achieve sales goals on a monthly, quarterly, and yearly basis Maintain precise work order files and formulas Pull appropriate products from the sales floor or warehouse Tint and mix products, as needed, to customer specifications Stock shelves and set up displays Clean store equipment Load/unload delivery trucks Assist in making deliveries, as needed Maintain in-stock and presentable condition assigned areas Remain knowledgeable on products offered and discuss available options Comply with inventory control procedures Suggest ways to improve sales" We need to put each as
  • . Qualifications: Minimum Requirements list: Must be at least eighteen (18) years of age; Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future; Must be able to read, write, comprehend, and communicate in English; Must be able to read, write, comprehend, and communicate in Spanish; Must have a valid, unrestricted Driver’s License; Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion; Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation. Preferred Qualifications: Have at least a High School diploma or GED; Have at least one (1) year off experience working in a delivery, retail, or customer service position; Have previous work experience selling paint and paint-related products; Have previous work experience operating tinting and mixing equipment. We can combine into a Qualifications section with subheadings? The instruction says use

    for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have

    Qualifications

    and inside we can have

    Minimum Requirements:

    then
      etc. Or we could separate Minimum and Preferred as

      but still within same section. Skills: Not explicitly listed. Could infer from responsibilities? But we should not create a Skills section unless posting actually states them. There's no explicit "Skills" heading. So we omit Skills. Benefits: The posting mentions benefits: "It's all here for you... let's Create Your Possible" and "Our people are behind the strength of our success, and we invest and support you in: Life … with rewards, benefits and the flexibility to enhance your health and well-being Career … with opportunities to learn, develop new skills and grow your contribution Connection … with an inclusive team and commitment to our own and broader communities". Also later: "At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/ . Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee." Thus we have benefits description. So we can include Benefits section with a paragraph summarizing that there are world-class benefits including retirement, health care, total well-being, daily commute, etc. We should not invent specifics beyond what's given. We can quote the text: "wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us." That's enough. Pay: The posting includes compensation discussion: "Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law." But does it actually state a wage range? No numeric range given. It says "wage range listed for this role" but not provided. Since no specific numbers, we should not create Pay section because we don't have actual pay info. The instruction: "never create Pay/Schedule/Benefits sections unless the posting actually states them." Benefits we have some description, so we can include Benefits. Pay: no actual numbers, so omit. Schedule: The posting mentions "Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation." That's schedule info. So we can include Schedule section with that statement. We also have "About Us" section but not required heading; we could incorporate into About the role? The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). About Us could be considered part of About the role? Probably we keep About the role as job description; About Us could be separate but not in list. Since not in allowed headings, we could omit or incorporate into About the role as a paragraph. Better to keep About the role as the job description; we can add a brief About Us paragraph after? But we must not add extra headings not listed. So we can just not include About Us separately; we can include its content in About the role or maybe as a separate paragraph without heading. The instruction says output ONLY the HTML fragment; we can include

      about us as part of the flow. But we need to preserve all substantive information. So we need to include the "About Us" paragraph somewhere. Since we don't have a heading for it, we can just put it as a

      after the About the role heading maybe. Let's structure:

      About the role

      [job description paragraph(s)]

      [About Us paragraph(s)]

      Responsibilities

        ...

      Qualifications

      Minimum Requirements:

        ...

      Preferred Qualifications:

        ...

      Benefits

      [benefits description]

      Schedule

      [schedule statement]

      We must not repeat job title as heading. No Job ID etc. We must remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. So we need to strip out the "What is the Process to get Started?" steps, EEO statements, etc. Also remove the "About Us" maybe we keep as it's substantive about company but not boilerplate? It's not EEO; it's company mission. Keep. We must also remove the "Qualified applicants with arrest or conviction records will be considered..." that's EEO/legal; remove. Also remove "Sherwin-Williams is proud to be an Equal Employment Opportunity employer..." etc. Remove. Also remove "Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment..." etc. Remove. Also remove the "Step 1 – Online Application..." etc. Remove. Also remove the "Compensation decisions are dependent..." maybe we keep as part of Pay? But we omitted Pay because no numbers. However that paragraph is about compensation decisions; it's substantive but not a specific wage range. The instruction says never create Pay section unless posting actually states them. It does state wage range listed for this role but not give numbers. It's ambiguous. Safer to omit Pay section entirely, but we could include that paragraph in About the role? It's about compensation; maybe we can include in About the role as a paragraph. But the instruction says "never create Pay/Schedule/Benefits sections unless the posting actually states them." It doesn't forbid mentioning pay info elsewhere. So we can keep that paragraph in About the role or maybe in a separate

      without heading. However it's somewhat boilerplate legal. Might be considered boilerplate? It's about compensation policy; could be kept. But to be safe, we could include it in About the role as a paragraph. But we already have About the role paragraph with job duties; we can add another paragraph after that about compensation policy. Now let's extract the exact text for each section. Job description paragraph(s): "Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public." That's one paragraph. About Us paragraph(s): "At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in: Life … with rewards, benefits and the flexibility to enhance your health and well-being Career … with opportunities to learn, develop new skills and grow your contribution Connection … with an inclusive team and commitment to our own and broader communities It's all here for you... let's Create Your Possible" We need to keep line breaks? We'll just make a paragraph. Now Responsibilities list items: Ensure high levels of customer satisfaction through excellent sales service; Assist customers in person and over the phone by determining needs and presenting appropriate products and services; Build productive trust relationships with wholesale and retail customers; Process sales transactions accurately and consistent with policies

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