Bilingual Multi-Location Customer Service Specialist (Spanish)

About the role

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. They are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Absorb and communicate product information to customers
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Absorb and communicate product information to customers
• Absorb and communicate product information to customers
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• Absorb and communicate product information to customers
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• Absorb and communicate product information to customers
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• Absorb and communicate product information to customers
• Absorb and communicate product information to customers
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