DirectJobHub
Jobs · Customer Service · New Mexico

Bilingual Mortgage Servicing Customer Service Representative

Leidos · Albuquerque, NM · 3 wk ago
On-siteCustomer Service$22–$23/hrFull-time

About the role

Leidos is seeking full-time Bilingual Mortgage Servicing Professionals at the FHA Resource Center in Albuquerque, NM. Our Leidos Mortgage Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their Mission to create strong, sustainable, inclusive communities and quality affordable homes for all.

Responsibilities

  • Provide excellent customer service, answering a variety of calls and emails from the mortgage servicing industry and the public on FHA guidelines and procedures.
  • Use your knowledge of mortgage servicing to locate answers in a knowledge database to acknowledge client’s requests.
  • Follow standard operating procedures for various topics, systems, and contact channels.
  • Document all of your contacts in a database.
  • Keep up to date on FHA mortgage processes and procedures.

Requirements

  • The capability to navigate multiple computer systems and applications, and utilize search tools to provide information to our clients.
  • Excellent time management skills and dependability.
  • Strong written and verbal communication skills, including telephone etiquette.
  • Keyboarding proficiency of at least 40 words per minute.

Qualifications

  • A high school diploma or General Educational Development (GED) certificate.
  • A minimum of 2 years of mortgage servicing work history (e.g. loan servicing specialist, loss mitigation specialist).
  • A minimum of 1 year of contact center experience or telephone customer service experience.
  • The ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation.
  • Bilingual in English and Spanish - verbal and written.

Skills

Desired Qualifications:

  • FHA knowledge/experience.
  • Contact Center experience (omnichannel).

Benefits

  • Monday - Friday schedule with no weekend work.
  • Access to benefits on day one, including medical and dental insurance, 401K, Life, AD&D, and Voluntary Disability plans.
  • Immediate and ongoing training to support your success.
  • Discounted Leidos stock purchase and other Employee Discounts.
  • Company-wide career mobility.
  • Company-sponsored Public Trust eligibility upon hire.
  • Voluntary overtime may be available based on business needs.
  • Paid Time Off (PTO) accrued based on Leidos policy, up to 15 days a year.
  • 11 paid holidays per year.

Pay

The pay for this position is $22.00 - $23.00 per hour.

Schedule

Mortgage Servicing Opportunities Available 9:35 am – 6:05 pm MT in Albuquerque, NM (subject to change based on customer needs).

Original Posting

Original Posting May 29, 2026

Application Instructions

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Similar jobs