Bilingual Member Contact Specialist I

About the role

You will get to provide outstanding service and support to our members and your fellow Advians. You will be the expert, to answer member’s questions, service their accounts, and recommend products and services that will best fit their financial needs. You will receive incoming calls and offer solutions whether that be a product, service or resource that the caller requires (or could benefit from) while creating an exceptional experience. You will get to be the voice of Advia.

Responsibilities

• Provide outstanding service and support to our members and your fellow Advians.
• Answer member’s questions, service their accounts, and recommend products and services that best fit their financial needs.
• Receive incoming calls and offer solutions, including products, services, or resources that callers require or could benefit from.
• Create an exceptional experience for our members and colleagues.
• Be the voice of Advia.

Requirements

• A willingness to learn and desire to be coached.
• Strong communication skills.
• Ability to ask questions for clarification.
• Patience.
• A team-centered mentality.
• A passion for helping people.

Qualifications

• Customer service experience is strongly preferred, but we can teach this too!

Skills

• Excellent communication skills.
• Problem-solving abilities.
• Customer service orientation.

Benefits

• Comprehensive benefits package including health, dental, and vision insurance.
• 401(k) with company match.
• Life insurance and disability coverage.
• Generous paid time off (PTO), paid holidays, and paid parental leave.
• Learning and development programs.
• Tuition reimbursement.
• Free telemedicine.
• Employee Assistance Program (EAP).
• Wellness initiatives.
• Paid community action volunteer hours.
• Parental leave and tuition reimbursement are available after one year of service.

Pay

Entry Salary Range: $16.06-$19.27 per hour with an incentive opportunity based on individual performance. Advia offers a bilingual premium for this role. This premium acknowledges and compensates bilingual employees who regularly use their language skills to assist our members. Proficiency testing is required, with a specific need for Spanish language proficiency.

Schedule

This position is full-time with a hybrid schedule.