Bilingual Medical Screener - Reception Technician (Customer Service)

Responsibilities

• Greet donors at the plasma collection center and conduct registration procedures to verify donor suitability for the plasmapheresis process
• Assist qualified donors in completing the screening process in compliance with Standard Operating Procedures (SOPs)
• Perform screening procedures including: assessing self-administered health history, answering basic medical questions about the donation process, referring donors to medical staff when appropriate, and performing health screening (blood pressure, pulse, weight, temperature)
• Perform finger stick to obtain donor's hematocrit and total protein levels
• Educate new donors on therapeutic products made from donated plasma, the screening process, health screening tests, appointment system, donation fees, center policies, proper nutrition, and other pertinent information (upon completion of appropriate training)
• Answer donor questions timely, accurately, and professionally
• Register applicant and transfer donors based on training and operational needs
• Answer telephone and either answer questions or transfer calls to appropriate staff
• Maintain alertness to any donor reactions during or after the pheresis process and notify appropriate staff
• Alert Group Leader or Supervisor of donor flow issues
• Ensure accurate recording of donor data in the electronic donor information management system as outlined in SOPs
• Understand policies and procedures associated with hyper immune programs at the center (if applicable)
• Maintain clean work environment and ensure sufficient operating supplies and forms are available
• Follow all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures
• Maintain confidentiality of all personnel, donor, and center information
• May be cross-trained in other areas to meet business needs
• Bilingual skills may be required at the organization's discretion to meet business needs
• Perform other job-related duties as assigned

Qualifications

• High school diploma or equivalent required
• Minimum of three (3) months experience in a clerical or customer service related position, preferably in a medical or health provider environment, or equivalent combination of education and experience
• Must be able to perform basic math calculations
• Different qualifications or responsibilities may apply based on local legal and/or educational requirements; refer to local job documentation where applicable