Bilingual Medical Records Clerk

Location: Montrose Area, Houston, TX

Salary: up to $65K

About the Role

A prestigious two-attorney Personal Injury law firm is seeking an experienced Bilingual (English/Spanish) Medical Records Clerk to join their team. This firm offers a beautiful office environment, a supportive and upbeat culture, and true work/life balance. The ideal candidate is professional, proactive, highly organized, detail-oriented, and ready to hit the ground running in a fast-paced Personal Injury practice.

Responsibilities

• Handle the full medical record retrieval process for Personal Injury cases.
• Request medical records, itemized bills, and related documentation from hospitals, physicians, clinics, imaging centers, pharmacies, and other healthcare providers.
• Prepare and submit HIPAA authorizations and other documentation required to obtain client medical records.
• Consistently follow up with medical providers and records custodians regarding outstanding requests.
• Track all medical record and billing requests to ensure records are received accurately and within appropriate timelines.
• Review incoming medical records and bills for completeness and identify missing records, dates of service, bills, or other necessary documentation.
• Organize, scan, upload, and maintain medical records and related documentation within client case files.
• Assist attorneys and paralegals with closing out Personal Injury cases once matters have been resolved or settled:
  • Gather, organize, and verify final case documentation needed for the case-closing process.
  • Assist with identifying and obtaining outstanding medical bills, records, liens, and other documentation needed before a file can be closed.
  • Help ensure case files are complete, accurate, organized, and ready for final closure.
  • Assist with obtaining affidavits, certified records, and other supporting medical documentation as needed.
• Communicate professionally with clients, medical providers, attorneys, and internal team members regarding records and case documentation.
• Provide bilingual Spanish/English communication assistance with clients and providers as needed.
• Maintain strict confidentiality of sensitive client, legal, and medical information.
• Provide additional case-related administrative support to attorneys and paralegals as needed.

Requirements

• Previous experience working in a Personal Injury law firm strongly preferred.
• Hands-on experience with medical record retrieval and medical billing requests.
• Experience assisting with closing out Personal Injury cases highly preferred.
• Bilingual in English and Spanish required.
• Familiarity with the general lifecycle of a Personal Injury case.
• Strong organizational skills and exceptional attention to detail.
• Ability to effectively track a high volume of medical record requests, follow-ups, and deadlines.
• Strong written and verbal communication skills.
• Professional, dependable, proactive, and comfortable taking initiative.

Benefits

• Medical paid 100%
• Free Parking

Schedule

100% In-Office