Bilingual Medical Receptionist

Job Summary At Catholic Charities of Ingham, Eaton, and Clinton Counties, every team member plays an essential role in advancing our mission to serve vulnerable individuals and families with compassion and dignity. As part of our team, you will contribute to a wide range of services aimed at fostering hope, healing, and empowerment within the communities we serve. Whether your role is direct service, administrative support, or leadership, you will be part of a collaborative, mission-driven organization dedicated to promoting social justice, cultural diversity, and the well-being of all clients. Your work will reflect our core values of respect, integrity, and service, helping to create lasting positive change in the lives of those we serve. Key Responsibilities Update demographics, patient forms, insurance, and other aspects of registration in Electronic Medical RecordPerform check-in and check-out for patients efficientlyProvide all necessary forms to patients upon check-inPerform scanning of records into EMR on a daily basisMaintain appointment schedules for providersComplete primary provider request form for insurance updatingMaintain competency in the process for Immigration Physical completionAssist with Sliding Fee Discount application when necessary and provide to eligible patientsScreen patient phone calls for medical assistants and providersManage requests from both paper and electronic in-basketsVerify patient insurance informationTroubleshoot insurance problems with patientsProficiency in CHAMPS portalPerform patient callbacks/follow up as directed by providersOccasionally interpreting for providers and support staff as needed for patient careMiscellaneous tasks as assigned by Office Manager and Medical DirectorOther duties as assigned Qualifications Education: High School DiplomaExperience: Experience in a receptionist position or medical office requiredRequired Licenses, Certifications, and Training: HIPAA, EMR, other training required by CRFHC. Personal Attributes Anticipated Mission-Driven: Demonstrates a deep commitment to the mission and values of Catholic Charities of Ingham, Eaton, and Clinton Counties, and incorporates them into daily workCollaborative Team Player: Thrives in a team environment, contributing positively and working effectively with others to achieve shared goalsSolution-Oriented Problem Solver: Proactively identifies challenges and develops practical, innovative solutions to address themCulturally Sensitive: Demonstrates awareness and respect for the cultural diversity of both colleagues and clients, fostering an inclusive and supportive environmentIntegrity: Upholds a strong moral character, consistently doing what is right, and responsibly using time and resources to serve the organization’s mission Work Environment & Physical Demands This position is on-site and may not be eligible for remote workThe role involves working with sensitive or potentially traumatic information and direct interaction with individuals or families in crisisPhysical requirements include frequent use of hands for handling objects, tools, or controls; talking, bending, reaching, and occasionally lifting or carrying up to 15 poundsVision requirements include close-up work, distance vision, and the ability to adjust focusThe work environment may involve varying degrees of physical discomfort, occasional loud noise, and exposure to common respiratory pathogensOccasional driving during the workday may be needed for operational purposesReasonable accommodations will be made to enable individuals with disabilities to perform essential job functions Comments This job description is intended to outline the essential functions, general supplementary tasks, and key requirements for successful performance in this role. It is not an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Additional tasks may be assigned, and management reserves the right to modify duties as needed.