Bilingual Medical Receptionist

About the role

Our innovative and rapidly expanding company is seeking an experienced Clinic Receptionist to join our dynamic team. This role is essential for the efficient operation of the front desk and reception function within our clinic department.

Responsibilities

• Register patients and ensure complete and accurate information is obtained.
• Manage the efficient operation of the front desk and reception area.
• Provide administrative and clerical support to facilitate smooth clinic operations.
• Answer and manage multiple phone lines, greeting and directing patients and visitors.
• Collect and record payments such as co-pays or balances.
• Handle heavy call traffic quickly and accurately on multi-line systems.
• Maintain knowledge of patient confidentiality and privacy requirements.
• Check in and check out patients, verifying insurance information.
• Coordinate and schedule services for patients and providers.
• Manage office supplies and monitor visitor access, issuing passes when required.
• Receive, transfer, and file patient records, maintaining an accurate filing system.
• Verify and update patient demographic information in the computer system.

Requirements

• 1-2 years of medical background.
• High school diploma or equivalent (preferred).
• Previous experience as a medical receptionist (preferred).
• Knowledge of medical terminology (1 year preferred).
• Experience with Outlook and Microsoft Office.
• Bilingual (Spanish and English preferred).

Skills

• Detail-oriented with strong multi-tasking and problem-solving abilities.
• Proficient in phone etiquette and computer software systems.
• Team-oriented, professional, and courteous with patients, colleagues, and physicians.
• Exceptional organizational skills with the ability to prioritize and complete tasks quickly.
• Knowledge of medical terminology, CPT, HCPCS, and ICD coding (preferred).

Physical & Mental Requirements

• Ability to stand or sit for extended periods of time.
• Ability to receive and comprehend instructions verbally and/or in writing.
• Ability to use logical reasoning for simple and complex problem solving.
• Occasional exposure to communicable diseases or bodily fluids.
• Occasional travel for clinic activities may be required.