Bilingual Medical Front Office Coordinator - Kendall, FL

About the role

We are seeking a bilingual Medical Front Office Coordinator to join our team in Kendall, FL. This position plays a crucial role in ensuring clients receive top-notch hearing care services.

Responsibilities

• Maintain client charts and ensure information is up to date
• Prioritize welcome and confirmation calls and provide friendly and enthusiastic customer service
• Manage clinic schedule to ensure efficient and expedient patient care for walk-in/curbside appointments, scheduled appointments, and potential clients
• Enter stock and custom orders, perform weekly inventory audit to ensure accuracy
• Maintain detailed and accurate records of cash and bank deposits and perform all end of day processes and reports/ settlements
• Maintain a clean, inviting, and friendly environment
• Maintain basic knowledge of hearing aid technology and be able to perform basic cleaning/repair functions
• Aid with basic hearing aid troubleshooting via telephone or in-person and clean and check
• Maintain knowledge of current HearUSA's products, promotions and pricing. As needed, facilitate and support with HearAssist and remote care

Requirements

• High School Diploma or equivalent
• Experience in customer service and office administration
• Excellent oral and written communication skills, ability to establish and maintain a professional rapport with clients and co-workers
• Proficiency with computers including scheduling software and MS Office
• Strong multi-tasking, organization, and time-management skills

Qualifications

• Bilingual in English and Spanish

Skills

• Customer Service
• Office Administration
• Communication
• Computer Skills
• Time Management

Benefits

• Top priority of culture and community including ongoing training
• Attractive compensation package with monthly bonus opportunities
• Onboarding, comprehensive benefits, paid holidays, PTO, 401k with match, Health & Wellness programs
• Mentorship and professional development opportunities including a CES Advisory Board
• Field support for your hearing center

Pay

$19/hr

Schedule

Full-time