Bilingual Medical Assistant

At GI Associates we believe in striving for the best outcomes for our patients, employees, and community. Our nationally recognized physicians and dedicated team are patient-focused and provide compassionate, collaborative care to patients across southeast Wisconsin.

Benefits

• No weekends
• No holidays
• PTO & paid anniversary day
• 7% GI Associates retirement contribution & 401(k) plan
• Medical, dental & vision insurance
• Flexible spending plan
• Short- & long-term disability
• Basic & supplemental life insurance

About the role

The Medical Assistant position has the unique opportunity to contribute to a harmonious work environment by providing a balance of hands-on patient care while supporting the physician practice at GI Associates. The Medical Assistant maintains and manages our GI Practice in a strong team environment and offers the highest quality of care to both patients, family members, and the community. The Medical Assistant is an integral part of the foundation at GI Associates with patients and family members looking to you for their choice of the highest quality care in GI.

Responsibilities

• Provide compassionate patient centered care that meets individual needs with respect to safety and clear communication.
• Demonstrate an interest in understanding of GI Anatomy and Physiology, Disease Processes and GI related diagnostic procedures and treatment.
• Point person for prioritizing STAT, important and normal patient information/clinical results and conveys information to the appropriate staff in a timely fashion (Physician, Triage Department, Hospital Department, Co-workers, etc.).
• Communicate test results and instructions with patients.
• Manage scheduling necessary labs, endoscopy procedures, x-rays, or any other ancillary/appointments for patients, with attention to proper insurance location.
• Provide patient education with use of handouts, pamphlets, prep information, etc.
• Obtain patient information (i.e.: demographics, medical, billing) for all patient services.
• Work collaboratively with physicians, mid-levels, triage, ASC staff, and Co-workers to optimize patient care.
• Manage and make changes in physician’s schedule to accommodate patient care and facilitate patient flow.
• Gather and submit accurate information regarding hospital rounds when appropriate.
• Assist physician with documentation of clinic visits and procedures, and follow-up for a positive patient experience.
• Work together with the pre-certification team for requests of scheduled advanced radiology and laboratory services.
• Prepare and room patients in clinic and work with patients on health history.
• Facilitate harmonious work environment, treating all co-workers and patients with respect and dignity.
• Maintain a safe and clean work environment by adhering to infection control standards, clinic protocols, and OSHA regulations, ensuring compliance with all health and safety guidelines.
• Complete ongoing training through an approved program for order entry.
• All other duties as assigned.

Requirements

• High School diploma or equivalent.
• Patient-care first approach with strong attention to detail.
• CMA certification preferred, but not required.
• Strong communication and problem-solving skills.
• Fluency in English and Spanish required.
• Ability to communicate effectively with patients, family members, physicians, co-workers, and outside customers.
• BLS certification – training available once hired.
• At least 1 year of healthcare experience.
• Previous gastroenterology experience preferred, but not required.
• Willingness and ability to travel to other GI Associates locations as needed to support operational needs.

Physical & Mental Demands

• Able to sit, stand, walk, kneel, bend, reach and stoop throughout entire shift to accomplish tasks.
• Able to push, pull, lift and/or move up to 25 lbs. frequently and up to 50 lbs. occasionally.
• Able to work through interruptions, managing multiple priorities in a fast-paced, dynamic environment.
• Frequently uses a computer for typing and EMR documentation; requires accurate and efficient data entry abilities.
• Frequently uses the telephone to contact patients for appointment scheduling, follow-up care, test results, and other clinical communications.