Bilingual Maternity Navigator

About the Role

Nadia Care is looking for a full-time Bilingual Maternity Navigator (MN) to be a trusted partner and advocate for expectant and new mothers. Our MNs are the heart of our work—hired from the communities we serve, they build deep, meaningful relationships with the families they work with. You will act as a bridge between the healthcare system and the community, ensuring that each mother feels heard, empowered, and equipped with the tools she needs for a healthy and joyful pregnancy. This role is for someone who is passionate about making a difference—who believes that every woman deserves the best care, regardless of background or circumstances.

This role will primarily work with Nadia members in South Memphis, Whitehaven, Hickory Hill, Parkway Village, and North Memphis.

Work Schedule

This role requires schedule flexibility, including typical Monday - Friday shifts from 9am - 5pm or 11am - 7pm, occasional weekends, and a light on-call rotation.

Responsibilities

• Meet with mothers virtually and in-person, educating them on critical health topics such as recognizing urgent maternal warning signs, preeclampsia, and understanding postpartum recovery.
• Educate members on birth positions and breathing techniques prior to birth, helping mothers feel confident and prepared.
• Work as part of a multidisciplinary care team, attending daily huddles to collaborate with and escalate clinical issues to Nadia specialists.
• Maintain clear and accurate documentation of all care interactions to ensure every mother receives high-quality, coordinated support.
• Build trusting relationships with mothers, creating a safe space for open conversations about their needs and concerns and support via call or messaging between visits.
• Serve as a connector to community resources, ensuring that barriers like food insecurity, transportation, or housing challenges don't stand in the way of a healthy pregnancy.
• Be a voice for the community, bringing insights from your experience and from mothers and families back to Nadia Care to help shape programs that truly meet their needs.
• Attend administrative meetings and follow our policies and procedures to ensure the highest standard for our members.

Qualifications

• 3+ years of experience working in community health, patient advocacy, or healthcare navigation as a Certified Perinatal Community Health Worker or Certified Medical Assistant.
• Deep understanding of the challenges expectant mothers face and experience providing prenatal and postpartum health education.
• Bilingual in English and Spanish.
• A great listener and strong communicator who can provide both emotional support and practical guidance with compassion and cultural sensitivity.
• Strong problem solving skills and ability to manage multiple priorities such as member visits, messaging, and internal meetings in a fast-paced environment.
• Comfort working independently in the field while staying connected to a team of specialists.
• Valid driver's license with a clean driving record, reliable transportation, and compliance with state inspection, registration, and insurance requirements.
• Access to home internet and a phone with internet access.
• Tech-savvy and able to quickly learn to document interactions and communicate effectively in our technology platforms such as AthenaOne, Welkin, and MacOs.
• Nice to haves but not required: Start-up experience, or adaptability in a fast-evolving environment.

Pay

This is a full-time hourly position with a pay range between $18-$23/hr. Exact compensation will depend on years of direct relevant experience.

Benefits

• Time Off That Works for You: Recharge with annual paid holidays off. Full-Time Salaried Employees (Exempt): Enjoy unlimited time off after the 90-day introductory period. Full-Time Hourly Employees (Non-Exempt): Receive three weeks of paid time off after the 90-day introductory period.
• Comprehensive Health & Wellness Coverage: Medical Insurance (coverage begins the first of the following month), Dental Insurance, and Vision Insurance.
• Security & Future Planning Options: Stock Option Grant, Life Insurance, Disability Insurance (short-term and long-term), and 401(k) Retirement Plan.