Bilingual LPN Care Coach - Bonus Eligible

About the role

CircleLink Health is seeking a passionate, tech-savvy LPN Care Coach to work remotely and support patients enrolled in Medicare's Chronic Care Management Program.

Responsibilities

• Utilize specialized care management software to call Medicare patients with 2 or more chronic conditions monthly.
• Build and maintain rapport with patients to help coach them to improved health through SMART goals and education on self-management strategies.
• Implement and improve the Plan of Care by updating medications, appointments, biometrics, symptoms, and interventions.
• Connect patients with community resources as needed, including transportation, personal care needs, prescription/DME assistance, social services, etc.
• Conduct Transitional Care Management activities for high-risk patients discharged from the hospital and ER to reduce unnecessary readmissions.
• Close care gaps by encouraging and assisting with preventive care measures, such as annual well visits, vaccines, cancer screens, follow-up/specialist appointments, etc.

Requirements

• Fluent in both English and Spanish.
• Able to work independently with little supervision while meeting performance metrics.
• Passionate about nursing and improving patient outcomes.
• Good with technology and eager to learn and use new software.
• Excellent organizational and time management skills.
• Timely communication is essential, and nurses are expected to respond to all messages and emails within 24-48 hours.
• Strong critical thinking and problem-solving skills.

Education and Experience

• A current, unrestricted Multistate LPN or New Mexico LPN license is required.
• Proficiency with EPIC electronic health record and web-based applications is a must.
• 3-5+ years' experience as a nurse preferred.
• Case Management or Chronic Disease Management experience highly preferred.
• Certified Diabetes Educator experience preferred.
• Experience with Motivational Interviewing or other behavior change communication techniques preferred.

Scheduling and Other Requirements

• LPN needs a STRONG internet-connected computer and this will be tested.
• You must have a minimum of 20 hours of availability per week between the hours of 8 am and 5 pm MST, Monday-Saturday.
• Your schedule will be flexible, but you will not have to work every day.
• This is a 1099 contract position with no end date.
• Care coaches are responsible for their own equipment, taxes, and insurance.

Pay and Benefits

• Compensation: $11.00 for the first 20-minute increment, $9.50 for the second 20-minute increment, and $9.00 for the third 20-minute increment.
• Bonus eligibility: Coaches who successfully complete THREE months of employment and meet all performance expectations will be eligible for a $300 performance bonus.
• Pay timing: Monthly via direct deposit, 40 days after the last day of the first month of service. After that, you will be paid approximately every 30 days after each month.

About CircleLink Health

CircleLink Health is a company dedicated to tackling the $600B problem of preventable chronic and post-acute complications. We build a world-class Care Management platform to enable providers while accelerating the shift to preventative care instead of reactive care.