Bilingual Loan Servicing Account Specialist- Collections

At Regions, we believe associates deserve more than just a job. We offer performance‑driven individuals a place to build a career with opportunities for growth, quality, strength, integrity, and the drive to succeed.

Primary Responsibilities

• Calls customers about early delinquency account statuses.
• Works with customers to resolve account delinquency status while minimizing company interest losses.
• Implements repayment plans as necessary and collects delinquent payments.
• Ensures that files and paperwork are properly and accurately completed.
• Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices.
• May contact outside parties to collect or clarify documentation.

Requirements

• High School Diploma or GED.
• Fluency in both Spanish and English.
• Applicants will be expected to pass any assessment associated with the position.

Skills and Competencies

• Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance.
• Ability to work in a fast‑paced environment.
• Detail‑oriented.
• Proficient in Microsoft Excel and Word.
• Strong customer service skills.
• Strong organization skills.
• Customer Service & Relationship Building – ability to communicate professionally, build rapport, and work with customers to identify payment solutions while delivering a positive customer experience.
• Collections & Negotiation Skills – experience discussing past‑due accounts, overcoming objections, and establishing repayment plans that balance customer needs with business objectives.
• Attention to Detail & Accuracy – strong ability to review account information, document customer interactions, and ensure all files, payments, and records are completed accurately.
• Ability to Thrive in a Fast‑Paced Environment – demonstrated success managing a high volume of customer interactions, prioritizing tasks, and meeting performance goals and deadlines.

Schedule & Work Arrangement

• Training Period: Monday‑Friday, 7:30 AM – 4:30 PM, onsite; full attendance required throughout training and onboarding.
• Work Schedule After Training: Monday‑Friday, scheduled between 7:30 AM – 6:00 PM; one evening per week required until 8:00 PM; one Saturday per month required from 8:00 AM – 12:00 PM.
• Hybrid Work Arrangement: Upon successful completion of training, employees may work from home two days per week (typically on the scheduled late‑night shift day and Fridays). Associates scheduled to work on Saturday will also work remotely on their assigned Saturday shift. All hybrid schedules are subject to business needs and performance expectations.

Compensation

Minimum Job Range Target: $41,902.50 USD
Median: $49,883.40 USD

This role is eligible to participate in a formulaic incentive plan, with potential earnings based on performance against defined metrics and goals.

Benefits

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

Location

Hiring locations: Hattiesburg, MS & Kingwood, TX. Proximity to either location is required. Kingwood Annex Location: Kingwood, Texas.