Bilingual Lead Front Office Associate

Job Summary

RAYUS now offers DailyPay! Work today, get paid today!

About the Role

RAYUS Radiology is looking for a Lead Front Office Associate to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together!

Responsibilities

• Registration: Greet and checks-in patients scheduled for imaging services; processes payment as needed
  Answer phones and handles calls in an efficient and friendly manner
  Field phone calls appropriately for Center Team Members
  Act as liaison between imaging technologists and the patients waiting for exams, and relays messages regarding scanner status and other Clinic information
  Maintain organization of the front office lobby area by straightening magazines, organizing coffee supplies and assisting with general office cleanup
  Order office supplies as needed
  Complete patient appointment confirmation calls and provide preparation instructions to patients
  Fax/scan reports, billing information, and medical release forms as requested
• Scheduling: Arrange transportation, interpreters, and hotel accommodations for patients when appropriate
  Enter and submit patient exam orders
  Verify patient exam orders match exam schedules
  Schedule referrals and ensures proper authorizations are obtained
  Schedule walk-in patients
  Process requests for image orders and CDs from both the referring physicians and patients
  Maintains an up-to-date and accurate pending-scheduling list
  Maintain an up-to-date and accurate database of all current and potential referring physicians
• Insurance: Verify patient's insurance coverage
  Pre-certify all patient exams with the patient's insurance company
  Obtain insurance authorizations
  Apply knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain pre-authorization, if needed, prior to patient appointments
  Facilitate Release of Information (ROI) requests for patients, referring offices, other medical facilities, attorneys & insurance companies following Company guidelines

Requirements

• Required: High School Diploma, or equivalent
  Four (4) years' Customer Service experience
  Two (2) years' experience in medical front office experience, with demonstrated ability to serve as a resource to others, effectively train and coach team members and identify process improvement opportunities
  Demonstrated knowledge of medical terminology
  Experience leading/mentoring others
  Business office experience, with minimal processing errors
  Medical insurance knowledge
  Solid working knowledge of Microsoft Office Suite; Outlook, Word, Teams, Excel
  Bilingual; Spanish preferred

Qualifications

• Associate degree in a medical related field preferred

Skills

• Highly proficient in using computer systems and typing

Benefits

RAYUS offers benefits (based on eligibility) including medical, dental and vision insurance, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay and many more!

Pay

The pay range for this position is $20.89 - $26.00 based on direct and relevant experience.

Schedule

This is a full-time position working 40 hours per week. Shifts are Monday - Friday from 9:00am-5:30pm.