Bilingual L&D Curriculum Developer (Japanese or Korean)

Job Responsibilities

• Partners with trainers and Subject Matter Experts (SMEs) to develop instructional materials and course designs.
• Enhances existing courses based on participant feedback and supports the creation of supplemental training materials.
• Creates, modifies, and enhances job aids, participant guides, pre- and post-work assignments, assessments, and course activities using tools such as Adobe InDesign, Canva, and Articulate Rise.
• Researches and develops learning outcome-specific curriculum using the ADDIE model to ensure strategic alignment with organizational goals.
• Evaluates the effectiveness of learning programs for both Operations and Support Center associates using ROI and the Kirkpatrick evaluation framework.
• Supports and conducts focus groups and stakeholder interviews to gather feedback, identify training needs, and evaluate the effectiveness of learning programs.
• Analyzes qualitative insights to inform curriculum updates, improve learner engagement, and align future training initiatives with organizational goals.
• Creates and updates documents for accreditation, such as Learning Design Documents and catalogs, to ensure alignment with GO Class content and compliance.

Qualifications

• Bachelor’s degree in business administration, hospitality, or related field.
• Minimum three years of experience in learning and development and/or Operations, preferably in a retail/hospitality operations environment.
• Ability to read and write in Japanese or Korean is required.
• Successful completion of initial and periodically required trainings.
• Obtaining a valid Food Handler's Card within 30 days of employment is a requirement of this position.

Benefits

• 401K with company match
• Yearly bonus opportunity
• Full medical, dental, and vision insurance
• On-site fitness center, biometric screen, and flu shot clinic
• Discounts at Panda restaurants, theme parks, and gym memberships
• Paid time off starting at 15 days with 7 federal holidays
• Continuous education assistance and scholarships
• Income protection including Disability, Life and AD&D insurance
• Bereavement leave
• Benefits available for eligible permanent full time associates