Bilingual (Korean/English) Drayage Operations Specialist

Who We Are And Why We’re Hiring CJ Logistics delivers integrated and multimodal logistics services, connecting every corner of the world via air, sea and land. As a lead logistics partner (LLP), third-party logistics provider (3PL) and supply chain consultant, we help customers leverage supply chain management as a competitive advantage, reducing total system costs, transforming business processes, improving service and facilitating growth and change. With a focus on social responsibility and sustainability through growth with customers and communities, we prioritize the wellbeing of the end consumer, our customers and our employees. CJ Logistics is responsible for the North America region, specializing in solutions for regulated industries such as food and beverage, consumer-packaged goods, healthcare and medical supplies, and tire and automotive. Schedule: 8:00am-5:00pm Monday through Friday Compensation Base Hourly Wage or Compensation Range: typically, $24.04-26.45 per hour Shift Differential: No Incentive eligible: No Position Overview CJ Logistics Transportation is seeking a Bilingual (Korean/English) Drayage Operations Specialist to manage the complete "cradle-to-grave" lifecycle of drayage shipments. In this role, you will serve as the primary contact for customers, internal fleets, and external carrier partners. Combining hands-on drayage expertise with bilingual fluency in English and Korean, you will deliver exceptional operational service, resolve disruptions, and foster long-term client relationships. Essential Job Duties & Responsibilities You will manage full-service drayage execution, handling communications, tracking, and issue resolution. Client Communication: Serve as the primary, direct point of contact for customer updates and inquiries using platforms like KakaoTalk and email. Lifecycle Management: Oversee full shipment lifecycles from order creation, planning, and scheduling to tracking, delivery, and post-shipment follow-up. Fleet & Carrier Coordination: Coordinate daily shipment operations directly with internal CJ Fleet assets and brokered partner carriers. Disruption Resolution: Act promptly to address operational challenges, delays, container hold-ups, or service disruptions to meet SLAs. Documentation & Billing: Verify carrier invoices, extra charges (demurrage/detention), and billing details for accurate processing. Data & Analytics: Monitor daily drayage data, analyze service exceptions, and proactively report performance metrics to leadership and clients. Asset Optimization: Partner with internal brokerage and transportation teams to optimize asset utilization and carrier selection. Required Qualifications Language Skills: Bilingual fluency in English and Korean (written and verbal) is required. Experience: 2+ years of experience in freight brokerage, account management, or logistics operations, with hands-on drayage knowledge. Communication Tools: Professional experience using KakaoTalk for client communications is preferred. Education: High School diploma or equivalent required; a Bachelor's degree in Logistics, Supply Chain, or Business is preferred. Technical Proficiency: Proficiency in Transportation Management Systems (TMS) and Microsoft Office / Google Workspace. Experience with MercuryGate TMS, DAT, FourKites, or Trucker Tools is a plus. Problem Solving: Strong negotiation, problem-solving, and conflict-resolution abilities. Travel & Flexibility: Ability to travel up to 20% between Des Plaines, IL, Elwood, IL, and customer sites as needed. Physical Requirements This is largely a sedentary role requiring the physical ability to: Sit for prolonged periods of time at a desk while working on a computerUse hands and fingers to operate a keyboard, mouse, and telephoneSpeak and hear clearly in person, virtually, and over the phoneOccasionally stand, walk, reach, stoop, or lift up to 10 pounds Work Environment This position may visit and/or operate in a warehouse location as well as operates in a professional office environment. The role routinely uses standard office equipment, such as computers, phones, photocopiers, filing cabinets, and printers. The work environment is typically quiet to moderate in noise level and is climate controlled, unless operating at a warehouse location. Location/Remote Eligibility This is a hybrid role is typically based out of our Des Plaines, IL office. Regular, on-site presence is required (4) days per week or as otherwise directed by the company. The role may be performed in a hybrid work setting (combination of on-site and/or remote), depending on business needs and location eligibility. When working remote, employees are expected to maintain a dedicated, distraction-free, confidential workspace and reliable internet connection. Schedule Work hours may vary by shift assignment and may include evenings, weekends, holidays, and overtime based on business needs. What We Offer Competitive compensationMedical, dental, vision, life, and disability insurance401(k) retirement savingsPaid time offTuition assistanceEarly access to earned wages High-performance culture with a continuous improvement mindsetOpportunities for advancement! CJ Logistics About Statement At CJ Logistics, we value diversity, equity, and an inclusive workplace. If you think you might be a good fit for the role, but don't necessarily meet every single requirement on the job posting, we still encourage you to apply. We are proud to be an Equal Employment Opportunity employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or related medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. This job posting sets forth the essential job duties and responsibilities for the position. An employee assigned to this position must be able to perform these essential functions with or without reasonable accommodation. The Company will provide reasonable accommodation(s) to a disabled employee in accordance with, and as required by, applicable law. This job posting is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Pursuant to the California Fair Chance Act and other applicable federal, state, and local fair chance laws, the Company will consider for employment qualified applicants with criminal histories in a manner consistent with applicable law. CJ Logistics participates in the E-Verify program. This position is not eligible for visa sponsorship or support for work authorization. CJ Logistics is committed to equal employment opportunity and providing equal access to applicants with disabilities. If you require a reasonable accommodation or wish to request an alternative, non-automated evaluation process due to a disability, medical condition, or neurodivergence, please contact our Talent Acquisition Accommodations Team at melissa.gallardo@cjlogisticsamerica.com. Requesting an accommodation or alternative review process will not negatively affect your candidacy.