Bilingual Insurance Counselor I (ROPS) Los Angeles, CA

About the role

This vital, patient‑centered role provides education and guidance to DaVita patients about health insurance and the implications of different insurance options. The position helps patients understand their insurance options and make informed employment and insurance decisions, alleviating the stress dialysis patients often experience when navigating complicated insurance and employment choices while managing their health care needs. Success requires a passion for customer service and the ability to build trust and rapport with patients and teammates. Teammates will gain expertise in motivational interviewing and deep knowledge of commercial and government health insurance benefits, financial assistance programs, and work‑leave options. The role requires travel to DaVita clinics in central and East LA and surrounding areas to deliver this education and guidance.

Responsibilities

• Conducts patient insurance education while operating within established compliance parameters of the company.
• Identifies and effectively communicates opportunities to better the insurance status of the patient to help reduce or alleviate financial risk and burden.
• Provides information to patients to help them find and/or secure options for insurance coverage and other financial assistance programs as necessary.
• Provides a high level of customer service to patients across multiple DaVita dialysis facilities to ensure educational needs are met and patient questions or issues are addressed effectively.
• Completes insurance assessments/evaluations for patients to accurately document patient education sessions.