Bilingual Insurance Counselor I (Los Angeles, CA)

About the role

This vital, patient-centered role provides education and guidance to DaVita patients about health insurance and the implications of different insurance options. This position helps patients understand their insurance options and make informed employment and insurance decisions.

Responsibilities

• Conducts patient insurance education while operating within established compliance parameters of the company
• Identifies and effectively communicates opportunities to better the insurance status of the patient to help reduce or alleviate financial risk and burden
• Provides information to patients to help them find and/or secure options for insurance coverage and other financial assistance programs as necessary
• Provides a high-level of customer service to patients across multiple DaVita Dialysis facilities to ensure educational needs are met and to ensure patient questions or issues are addressed effectively
• Completes insurance assessments/evaluations for patients to accurately document patient education sessions
• Acts as a liaison between patients, facility teammates, billing office and the corporate office to resolve patient insurance issues and/or concerns
• Builds and maintains relationships with field partners (e.g. Home Program Departments, Facility Administrators, Social Workers, Administrative Assistants etc.) to ensure seamless patient support
• Works closely with supervisor/manager to meet objectives, deadlines, and reporting/measurement requirements as they pertain to patient education
• Attends team meetings, phone conferences, and trainings as needed; may assist with onboarding and training of new teammates or other duties as assigned
• Sets and meets goals for patient education and advocacy
• Seeks to find opportunities for continued process improvement and reviews ideas with team and operational leadership

Requirements

• Full vaccination against COVID-19 or a medical/religious exemption is required
• A High School Diploma or equivalent is required
• Two (1) years' experience working with Medicare and Medicaid insurance as well as commercial insurance plans and benefits (PPO, HMO, POS, EPO, Indemnity) strongly preferred
• Two (1) years’ experience in a healthcare organization working with clinical staff and patients preferred
• Intermediate computer skills and proficiency

Qualifications

• Bilingual(English/Spanish) required
• Candidate must be able to squat, walk, and stand for more than 15 minutes, and must be okay with the sight of blood
• Valid driver’s license - Insurance Counselors will drive their personal automobiles to get from one clinic to another. A valid driver’s license within the state you are applying to is required, with an acceptable driving record

Skills

• Passion for customer service
• Expert knowledge of commercial and government health insurance benefits, financial assistance programs, and work leave options
• Expertise in motivational interviewing

Benefits

Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out

Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more

Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.