Bilingual Installation and Customer Service Support Specialist

Responsibilities

• Handle outbound calls to schedule tech visits
• Support Installation Technicians
• Answer inbound phone calls regarding cellular service
• Provide one-call resolution for problems, issues, and inquiries
• Offer valuable feedback to management on improving efficiency and customer service
• Play a role in retaining loyal customers

Installation Technical Support Responsibilities and Duties

• Plan daily installation schedule
• Troubleshoot, resolve problems, and identify solutions
• Document service and installation actions by following up on tickets, selling equipment, providing reports, logs, and records
• Aid Installation team by providing requested customer information and support

Customer Service Responsibilities and Duties

• Explain and change rate plans, features, services, promotions, and usage
• Assist customers with questions about their bills or billing issues
• Add or change existing products/plans/features/services for customers (Opportunity to earn bonuses)
• Handle customer concerns and requests for general information
• Perform other duties as assigned

Requirements

• Candidates must be fluent in both Spanish and English
• Outstanding verbal communication and problem-solving skills
• Highly detail-oriented with a critical degree of accuracy
• The ability to multitask in a fast-paced environment
• A pleasant phone voice and excellent phone etiquette
• The ability to learn about our plans, computer systems, services, and technical features of our products
• Fantastic, demonstrated customer service skills
• Sales ability is a definite plus!