Bilingual Help Desk

Key Responsibilities

• Manage a high volume of incoming and outgoing calls in both English and Spanish
• Provide accurate information and assistance to clients, customers, and internal teams
• Schedule appointments, follow up on inquiries, and maintain call logs
• Handle customer concerns professionally and escalate issues when necessary
• Perform general administrative tasks such as data entry, filing, and email correspondence
• Maintain up-to-date records of customer interactions and transactions
• Support daily office operations as needed.

Requirements

• Fluency in both English and Spanish (spoken and written)
• Excellent verbal communication and active listening skills
• Strong customer service orientation
• Able to handle continuous phone work for extended periods
• Proficiency in basic computer applications (e.g., Microsoft Office, CRM systems)
• Strong organizational skills and attention to detail
• Able to multitask and work efficiently under pressure