Bilingual Help Desk Analyst
nLeague · Conyers, GA · 2 mo ago
On-siteInformation TechnologyFull-time
Job Responsibilities
- Oversee the daily performance of computer systems and applications.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.
- Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Qualifications
- Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment.
- Two years experience performing as Helpdesk Technician with hands-on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10.
- Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college.
- Knowledge of Apple iOS.
This position is located at DDS Headquarters in Conyers, Georgia.