Bilingual General Manager

About the role

As a General Manager (GM), you'll provide reliable financial solutions to help customers manage everyday challenges. As the driving force behind the store's success, you'll manage daily operations and lead your team to grow revenue, uphold compliance, and build brand loyalty through world-class customer service. It's a high-performance, customer-focused environment designed to inspire growth and innovation. While you're pouring into your team's development, we invest in your growth through hands-on coaching, executive exposure, and development programs. Your drive for results and passion for people coupled with our comprehensive training will gear you with the tools to make an impact on your team, customers, career, and earning potential.

The Community Choice Financial® Family of Brands ("CCF" or the "Company") is one of the largest consumer specialty finance organizations in the U.S., providing customers, Team Members, and communities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states.

Pay

This position has an hourly pay rate of $19.25–$24.00 and is eligible for performance bonuses. The compensation listed represents the base pay for this position, which is just one of the many elements of our Total Compensation package.

Benefits

• Paid on-the-job training and a comprehensive new hire program
• Access to a robust learning management system with e-learning modules for professional and personal development
• Cross-brand training enabling movement into opportunities across eleven brands nationwide
• Performance-based career advancement
• Educational reimbursement program
• Multiple medical insurance choices, all including telemedicine and medical spending account options (HSA/FSA)
• Traditional 401(k) and Roth 401(k) retirement plan with generous company match
• Company-sponsored Life and AD&D insurance
• Basic and Enhanced Voluntary benefits: dental, vision, short-term and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, ID theft protection, legal services, and pet insurance
• Free access to mental health resources, life coaching, and more for you and family members through the Employee Assistance Program
• Free access to exclusive discounts from nationwide and local retailers through the Discount Marketplace
• Paid time off that grows with you, starting with 12 days in your first year
• Relaxed, business casual dress code including jeans and sneakers

Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents.

Responsibilities

• Manage overall store performance by meeting or exceeding Company performance standards
• Coach, lead, and develop all team members to build new business and increase store growth through training on systems, Company standards, account management, recovery (collections), job duties, and performance reports
• Lead identification of local marketing strategies, business-to-business partnership opportunities, referrals, and community/in-store events to drive growth and revenue
• Examine, evaluate, and process loan/pawn applications and all relevant transactions; assess risk within established limits
• Enforce adherence to quality standards, procedures, and local and state laws and regulations
• Participate in audits and compliance reviews as directed by corporate office or District Manager
• Supervise and maintain office security including cash management and loss prevention (verifying/documenting cash overages/shortages, vault, inventory, deposits, expenses)
• Conduct proper opening and closing procedures and train new staff in keyholder duties
• Participate in selection, review, hiring, and retention of new employees
• Develop work schedules in accordance with budget, workloads, and store needs; ensure optimal staffing
• Handle complex customer situations with integrity and professionalism
• Monitor and maintain internal and external store appearance; address basic facility needs including scheduling maintenance services; oversee store planogram and ensure seasonal/promotional marketing materials are displayed properly