Bilingual Front Office Receptionist / Client Support Representative (English/Spanish)

About the role

The Ward Law Group is a leading personal injury law firm recognized for its commitment to community service and innovative practices. Located at 535 5th Avenue, Suite 2600, New York, NY 10017, the firm offers a dynamic and supportive work environment that empowers its employees to contribute positively to their clients.

Responsibilities

• Greet clients and visitors in English and Spanish with professionalism, warmth, and empathy
• Create a welcoming, organized front-desk experience for injured clients and guests
• Help clients feel comfortable and supported when they arrive for appointments
• Notify and direct clients to the appropriate attorney or case manager
• Answer and route incoming calls, take accurate messages, and follow front-office communication protocols
• Schedule, confirm, and update appointments
• Maintain a clean, professional reception area and support daily office flow
• Enter notes, messages, and client information accurately into office systems
• Support light administrative tasks such as scanning, filing, document intake, and mail handling

Qualifications

• 2+ years of experience in a receptionist, front desk, intake, client services, or other high customer-contact role
• Fluent in English and Spanish, including confident in-person and phone communication
• Experience handling a busy front desk, multi-line phones, or steady walk-in traffic
• Experience scheduling appointments, routing visitors/calls, and documenting information accurately
• Strong customer service mindset with a calm, empathetic, and professional presence
• Strong organization, follow-through, and attention to detail
• Proficiency with Microsoft Office, Google Workspace, or similar office systems
• Able to work full-time on-site in New York, Monday–Friday, 8:30 AM–5:30 PM

Nice-to-have Qualifications

• Experience in a law firm, personal injury firm, medical office, insurance office, or other high-touch service environment
• Experience supporting clients in stressful or emotional situations
• Experience with case management, CRM, or intake software
• Experience handling 30+ calls per day or comparable high-volume client interaction

What Will Make You Stand Out

• You are kind, polished, and confident in person
• You know how to make people feel welcome during stressful situations
• You can balance empathy with urgency and organization
• You are dependable, professional, and comfortable working in a fast-paced office

Additional Information

We offer a comprehensive package including health benefits, pretax health care and dependent care saving accounts, life insurance, paid time off and holidays, and a percentage match on your 401K contributions to ensure your overall satisfaction and security as part of our team. Additionally, we provide confidential counseling services, mental health support, and financial guidance. Come make a difference for our clients!