Bilingual French Live Verify Agent - Part Time (Remote)

About the role

Part-Time Live Verify Phone Agents work with customers who opt to rent with U-Haul using our Truck Share 24/7 program. Customers process their rental and dispatch through the U-Haul app on their smart phone. Bilingual French Live Verify Phone Agents review the customer's information and are responsible for ensuring that everything meets the required standards to rent before approving the rental dispatch.

Responsibilities

• Receive and make inbound calls and interact with customers via chat in both French and English to explain and/or obtain the required information to rent.
• Help multiple customers digitally or via chat.
• Claim sessions for customers doing business with us via Truck Share 24/7.
• Review each session for accuracy while answering any questions the customer may have.
• Determine the proper course of action utilizing instructional materials reviewed.
• Make outbound calls for verification of alternate contacts.
• Communicate with the customer via phone or chat in an efficient and courteous manner.
• Ensure compliance with the U-Haul policies in order to retain customer loyalty and prevent the re-occurrence of objections.
• Review telephone, mail, and internet procedures for each communication received and respond a reply to each assigned customer with a specific time frame.
• Listen to customer concerns, documenting them and resolving when able.

Requirements

• Must be fluent in both French and English.
• Good listening, verbal, and written communication skills in English.
• Inbound call/phone experience (high volume highly preferred).
• Excellent customer service skills with 1 year of phone customer service experience.
• Technically savvy preferred.
• Logic, reasoning, time management, and facial recognition skills.
• Proficiency, attention to detail, and interpersonal skills.
• Ability to multitask and assist multiple customers at one time (online sessions).
• Once trained for phones agents will be required to simultaneously assist customers online and on inbound phone calls.
• Reasonable and predictable attendance.

Qualifications

Must have a quiet, private work area. Required to be present during Education training classes or meetings with your camera on and microphone unmuted. Dependent and child-care arrangements must be made as if you were working at a U-Haul site. All work duties including education must be performed at your home address.

Skills

• Technical skills.
• Facial recognition skills.
• Time management skills.

Benefits

• Medical Reimbursement Indemnity Plan.
• Rx Savings Plus Discount Plan.
• Dental Plan.
• Vision Plan.
• Retirement Savings 401(k) Plan.

Pay

Starting pay is $16.00 per hour, with the opportunity to earn up to $19.00 per hour within the first 6 months based on performance. (Note: Hourly base pay rate may be higher, depending on state or local minimum wage laws.)

Schedule

• Shifts are in high demand- first come, first serve basis.
• You must be available to work holidays.
• Saturday and Sunday are required/ 6 hours on Saturday and 6 hours on Sunday.
• May Shift Needs Must work Saturday and Sunday.
• Options for days off: Scattered days off (Monday, Tuesday, and/or Wednesday).
• High Priority Shift 1- 5:00pm-11:00pm AZ
• High Priority Shift 2- 1:00pm- 7:00pm AZ
• Low Priority Shift 3- 3:00am-9:00am AZ

Training / Education

• One week of training is instructor led with accelerated classroom education and hands-on education in small groups.
• After initial education, you will be working independently with additional continued education courses, counseling and coaching from the leadership team.
• Class Schedules: Tues, Wed, Fri - 9am-1pm AZ Time
• Tues, Wed, Fri- 4pm-8pm AZ Time