Bilingual French - Roadside Assistance Agent (Remote-Full Time)
U-Haul · Phoenix, AZ · 4 wk ago
OTHR$17.5/hrFull-time
We need to output HTML fragment with sections: headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We must preserve all substantive info, not invent or summarize away detail. Remove boilerplate, navigation, legal, EEO, etc. Also remove duplicated lines, application instructions.
We need to parse the posting.
Let's extract content:
Intro: "Are you fluent in French and English? Do you enjoy helping people and providing solutions in real-time? If so, consider a position as a Bilingual French - Roadside Assistance Team Member."
Then description: "Roadside Assistance Team members assist customers who need help and certainty when their move does not go as planned. Team members will handle incoming customer calls, as well as initiating outbound calls, to customers, roadside assistance service providers and other personnel who will provide the support and expertise needed to get our customer back to their move. Our customer’s safety is our number one priority and, as a team member, you will be expected to follow established methods and procedures. You will be expected to handle all files with calm urgency, professionalism and care while meeting all quality-related metrics and goals."
Then "This Job Might Be For You If You are a dependable team player with a positive attitude You obtain the aptitude to work in a critical thinking atmosphere You enjoy a self-paced, educational work environment You enjoy speaking with and helping people You are empathetic and solution oriented You are comfortable with eLearning and remote leadership management You are comfortable navigating multiple computer programs at one time"
Then "Minimum Qualifications Must be fluent in both English and FrenchComplete Criteria Assessments: Tech Skills + GameAbility to express sympathy, empathy and compassion Critical thinker and ability to adapt Intermediate keyboarding and computer skills Active and Attentive listener Ability to type while talking (40 WPM or higher is a plus) Ability to formulate sentences through written text Ability to navigate and use multiple computer programs at once Excellent verbal communication and listening skills Clear speaking voice General knowledge of U.S. and Canada geography General knowledge of how to map a location using various programs or applications Willingness to incorporate feedback to constantly improve performance Possess can-do-confidence"
Then "Perks of joining the U-Haul Team! Compensation U-Haul offers Roadside Assistance Agents an hourly base pay of $17.50. Your base pay will increase as you learn and acquire additional job duties, and merit increases are given periodically based on performance. Note: Hourly base wage may be higher, depending on state or local minimum wage laws). Exclusive U-Haul Benefits Designed For Your Success At U-Haul, our full-time Team Members enjoy benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), life insurance, paid time off program with paid holidays, and various wellness programs. Additionally, our career path planning and continued education assists employees with their professional goals."
Then "Scheduling Requirements Roadside Assistance is open 24/7/365 to assist customersFull-time team members are scheduled to work 40 hours weekly, with a current emphasis on the following days/times (all in Arizona time):Monday: 10:30 AM - 5:30 PMTuesday: 12:00 AM - 10:00 AMWednesday: 3:30 PM - 5:30 PM & 10:00 PM - 12:00 AMThursday: 3:30 PM - 7:00 PMFriday: 3:30 PM - 5:30 PMSaturday: 10:30 AM - 6:00 PMSunday: 12:00 AM - 7:30 AMMust be available on the weekend, either Saturday and SundayWorking holidays are required in order to provide support for our customers year-round. You may be scheduled to meet the Team and business needs."
Then "Education And Development (Training) Explained Self-motivated education at our very own U-Haul University. Self-motivated supplementary eLearning. Assist customers within the first week of employment. Customer interactions with instructors’ support during initial education. Skillset-driven continued education coordinated by your manager. Fast-paced, hands-on instruction with a set schedule. Learn and begin performing some of your job duties with customers the first day."
Then "Work From Home Requirements All work duties, including initial education, must be performed from your home address in a private, quiet workspace. Child-care and/or dependent arrangements must be made as if you were working in-person in an office environment. This position does not allow flexibility to be on-call care for others during work hours, either. A personal home computer that meets the technical requirements (listed below) is necessary for both the application process and for performing job duties. Technical Requirements Computer requirements and internet speeds will be verified upon interview, if hired, and if ever experiencing difficulty/interruption. Additional requirements may apply.Computer SpecificationsOperating System: Windows 11 RAM: 16GB minimum (32GB recommended) Processor: CPU benchmark score of 6,000 minimum (10,000 recommended) Storage: SSD with at least 5GB free space Device must have Bluetooth capability enabled (required to support passkey authentication, not for use with Bluetooth headsets)Additional HardwareWebcam (external or built-in) USB headset (wired)Internet SpeedsPing: under 100 Download: 50MB minimum (100MB recommended) Upload: 5MB minimum (10MB recommended)Suggested Equipment (not required, but recommended for better performance)Dual monitors Physical Demands The work involves light physical exertion, including sitting for long periods, focusing on a computer screen, and taking phone calls using a wired headset."
Then "Applications are not currently accepted from Residents of: AK, CA, CO, CT, DE, FL, HI, IL, ME, MD, MA, MI, MN, MO, NE, NV, NJ, NM, NY, OR, RI, WA, or the District of Columbia."
Then "To ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance). Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences, communication style, and problem-solving approach."
We need to remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The last two paragraphs about AI and location restrictions maybe considered application instructions? The location restriction is likely a requirement, but it's about where applicants can be from. Might be considered a requirement (eligibility). Should we keep? The instruction says remove application instructions. The location restriction is not exactly instruction but eligibility. Might keep as part of Requirements? However it's a list of states where not accepted. Could be considered a requirement. We'll keep as part of Requirements maybe.
Also the AI instruction is about application process; likely to remove.
We need to decide sections: About the role (description), Responsibilities (maybe from description), Requirements (minimum qualifications + maybe location restriction), Qualifications (maybe overlapping), Skills (maybe from list), Benefits, Pay, Schedule, Education And Development (Training), Work From Home Requirements, Technical Requirements, Physical Demands.
But we should prefer few substantive sections over many thin ones. So combine similar info.
We need to use
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We must preserve all substantive info, not invent or summarize away detail. Remove boilerplate, navigation, legal, EEO, etc. Also remove duplicated lines, application instructions.
We need to parse the posting.
Let's extract content:
Intro: "Are you fluent in French and English? Do you enjoy helping people and providing solutions in real-time? If so, consider a position as a Bilingual French - Roadside Assistance Team Member."
Then description: "Roadside Assistance Team members assist customers who need help and certainty when their move does not go as planned. Team members will handle incoming customer calls, as well as initiating outbound calls, to customers, roadside assistance service providers and other personnel who will provide the support and expertise needed to get our customer back to their move. Our customer’s safety is our number one priority and, as a team member, you will be expected to follow established methods and procedures. You will be expected to handle all files with calm urgency, professionalism and care while meeting all quality-related metrics and goals."
Then "This Job Might Be For You If You are a dependable team player with a positive attitude You obtain the aptitude to work in a critical thinking atmosphere You enjoy a self-paced, educational work environment You enjoy speaking with and helping people You are empathetic and solution oriented You are comfortable with eLearning and remote leadership management You are comfortable navigating multiple computer programs at one time"
Then "Minimum Qualifications Must be fluent in both English and FrenchComplete Criteria Assessments: Tech Skills + GameAbility to express sympathy, empathy and compassion Critical thinker and ability to adapt Intermediate keyboarding and computer skills Active and Attentive listener Ability to type while talking (40 WPM or higher is a plus) Ability to formulate sentences through written text Ability to navigate and use multiple computer programs at once Excellent verbal communication and listening skills Clear speaking voice General knowledge of U.S. and Canada geography General knowledge of how to map a location using various programs or applications Willingness to incorporate feedback to constantly improve performance Possess can-do-confidence"
Then "Perks of joining the U-Haul Team! Compensation U-Haul offers Roadside Assistance Agents an hourly base pay of $17.50. Your base pay will increase as you learn and acquire additional job duties, and merit increases are given periodically based on performance. Note: Hourly base wage may be higher, depending on state or local minimum wage laws). Exclusive U-Haul Benefits Designed For Your Success At U-Haul, our full-time Team Members enjoy benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), life insurance, paid time off program with paid holidays, and various wellness programs. Additionally, our career path planning and continued education assists employees with their professional goals."
Then "Scheduling Requirements Roadside Assistance is open 24/7/365 to assist customersFull-time team members are scheduled to work 40 hours weekly, with a current emphasis on the following days/times (all in Arizona time):Monday: 10:30 AM - 5:30 PMTuesday: 12:00 AM - 10:00 AMWednesday: 3:30 PM - 5:30 PM & 10:00 PM - 12:00 AMThursday: 3:30 PM - 7:00 PMFriday: 3:30 PM - 5:30 PMSaturday: 10:30 AM - 6:00 PMSunday: 12:00 AM - 7:30 AMMust be available on the weekend, either Saturday and SundayWorking holidays are required in order to provide support for our customers year-round. You may be scheduled to meet the Team and business needs."
Then "Education And Development (Training) Explained Self-motivated education at our very own U-Haul University. Self-motivated supplementary eLearning. Assist customers within the first week of employment. Customer interactions with instructors’ support during initial education. Skillset-driven continued education coordinated by your manager. Fast-paced, hands-on instruction with a set schedule. Learn and begin performing some of your job duties with customers the first day."
Then "Work From Home Requirements All work duties, including initial education, must be performed from your home address in a private, quiet workspace. Child-care and/or dependent arrangements must be made as if you were working in-person in an office environment. This position does not allow flexibility to be on-call care for others during work hours, either. A personal home computer that meets the technical requirements (listed below) is necessary for both the application process and for performing job duties. Technical Requirements Computer requirements and internet speeds will be verified upon interview, if hired, and if ever experiencing difficulty/interruption. Additional requirements may apply.Computer SpecificationsOperating System: Windows 11 RAM: 16GB minimum (32GB recommended) Processor: CPU benchmark score of 6,000 minimum (10,000 recommended) Storage: SSD with at least 5GB free space Device must have Bluetooth capability enabled (required to support passkey authentication, not for use with Bluetooth headsets)Additional HardwareWebcam (external or built-in) USB headset (wired)Internet SpeedsPing: under 100 Download: 50MB minimum (100MB recommended) Upload: 5MB minimum (10MB recommended)Suggested Equipment (not required, but recommended for better performance)Dual monitors Physical Demands The work involves light physical exertion, including sitting for long periods, focusing on a computer screen, and taking phone calls using a wired headset."
Then "Applications are not currently accepted from Residents of: AK, CA, CO, CT, DE, FL, HI, IL, ME, MD, MA, MI, MN, MO, NE, NV, NJ, NM, NY, OR, RI, WA, or the District of Columbia."
Then "To ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance). Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences, communication style, and problem-solving approach."
We need to remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The last two paragraphs about AI and location restrictions maybe considered application instructions? The location restriction is likely a requirement, but it's about where applicants can be from. Might be considered a requirement (eligibility). Should we keep? The instruction says remove application instructions. The location restriction is not exactly instruction but eligibility. Might keep as part of Requirements? However it's a list of states where not accepted. Could be considered a requirement. We'll keep as part of Requirements maybe.
Also the AI instruction is about application process; likely to remove.
We need to decide sections: About the role (description), Responsibilities (maybe from description), Requirements (minimum qualifications + maybe location restriction), Qualifications (maybe overlapping), Skills (maybe from list), Benefits, Pay, Schedule, Education And Development (Training), Work From Home Requirements, Technical Requirements, Physical Demands.
But we should prefer few substantive sections over many thin ones. So combine similar info.
We need to use for section headings. Use - for any list of duties/requirements/benefits. Use
for prose.
We must not repeat job title as heading. Do not put Job ID/requisition numbers as headings.
We must preserve all substantive information; do not invent or summarize away detail. So we need to keep specifics like pay $17.50, benefits list, schedule details, technical specs, etc.
We need to avoid filler like "commensurate with experience", "not specified", etc. Not present.
We need to output only HTML fragment.
Let's structure:
About the role
... description ...
Responsibilities
- Handle incoming customer calls
- Initiate outbound calls to customers, roadside assistance service providers, and other personnel
- Follow established methods and procedures prioritizing customer safety
- Handle files with calm urgency, professionalism, and care while meeting quality-related metrics and goals
But we might combine responsibilities with about role. However we need to decide.
Maybe better: About the role includes description; Responsibilities separate.
Requirements: Minimum qualifications: fluent English/French, ability to express sympathy/empathy/compassion, critical thinker, intermediate keyboarding/computer skills, active attentive listener, ability to type while talking (40 WPM+), ability to formulate sentences via written text, ability to navigate multiple programs, excellent verbal communication/listening, clear speaking voice, general knowledge of US/Canada geography, ability to map location using programs, willingness to incorporate feedback, can-do confidence, plus location restriction (not accepted from certain states). Also maybe education: self-motivated education etc? That's training.
Skills: maybe list of soft skills: dependable team player, positive attitude, aptitude for critical thinking, self-paced educational work environment, enjoys speaking/helping people, empathetic, solution oriented, comfortable with eLearning and remote leadership management, comfortable navigating multiple computer programs.
Benefits: comprehensive medical, dental, vision plans, 401(k), life insurance, paid time off with paid holidays, various wellness programs, career path planning, continued education.
Pay: hourly base pay $17.50, increases as learn duties, merit increases periodically, may be higher depending on state/local minimum wage.
Schedule: 24/7/365, full-time 40 hrs weekly, specific shift times (list), must be available weekend (Sat/Sun), working holidays required.
Education And Development (Training): self-motivated education at U-Haul University, supplementary eLearning, assist customers within first week, customer interactions with instructor support during initial education, skillset-driven continued education coordinated by manager, fast-paced hands-on instruction with set schedule, learn and begin performing some job duties with customers first day.
Work From Home Requirements: must work from home private quiet workspace, childcare arrangements as if in-office, no on-call care for others, personal home computer meeting technical requirements.
Technical Requirements: OS Windows 11, RAM 16GB min (32GB recommended), CPU benchmark 6000 min (10k recommended), SSD with at least 5GB free, Bluetooth capability enabled, webcam, USB headset wired, internet: ping About the role
- for any list of duties/requirements/benefits. Use
for prose. We must not repeat job title as heading. Do not put Job ID/requisition numbers as headings. We must preserve all substantive information; do not invent or summarize away detail. So we need to keep specifics like pay $17.50, benefits list, schedule details, technical specs, etc. We need to avoid filler like "commensurate with experience", "not specified", etc. Not present. We need to output only HTML fragment. Let's structure:
About the role
... description ...
Responsibilities
- Handle incoming customer calls
- Initiate outbound calls to customers, roadside assistance service providers, and other personnel
- Follow established methods and procedures prioritizing customer safety
- Handle files with calm urgency, professionalism, and care while meeting quality-related metrics and goals
...
ThenResponsibilities
- ...
Requirements
- ...
Skills
- ...
Benefits
- ...
Pay
...
ThenSchedule
... maybe include list? Could be
- for shift times.
Then
Education and Development (Training)
- ...