Bilingual French Customer Service

Description

We have a third party Financial Services client that is seeking a REMOTE Bilingual French Customer Service Agent. Customer Service Representatives will be calling on auto leases and loans to customers who have inefficiencies in their insurance. This could be due to it being cancelled, missing a payment, something missing in the document, etc. The customer service rep will be calling the customer on behalf of the insurance (Capital One, GM, BMW, Audi, Credit Unions, etc.) to gather more information. Overall, they are assisting customers with problem resolutions to make sure all insurance requirements are met.

All informative calls, not sales or collections

• 14 calls an hour, 100% on the phones all day
• Verify insurance with agents
• Upload information to company's internal website
• Leave scripted messages when insurance agents don't answer the phone (based on client approved messages)

Shift

Bilingual French - 10:30am to 7:00pm CST, Tuesday through Friday; and 7:00am to 4pm CST Saturday.

Training

First 3 weeks 8:30-5, they will go through classroom training, shadowing, and handling calls with people listening in. There will be an assessment at the end of week 3 that needs to be passed at 80% in order to transition to the offered shift. If you do not pass, you will have one more week to clear the assessment or the assignment will be terminated.

Skills

Customer service experience

Top Skills

Details customer service experience

Additional Skills & Qualifications

• MUST HAVES:
• - High School Diploma
• - Bilingual French
• - Ability to type 30 WPM
• - 1+ year of Customer service experience. This can include retail, call center, office work, data entry, restaurant.
• - No more than 2 jobs within 3 years
• - Comfort level that they WILL be on the phones all day long
• - Demonstrate a time they meet performance expectations
• - Positive attitude

Requirements

• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
• Benefits are subject to change and may be subject to specific elections, plan, or program terms.
• If eligible, the benefits available for this temporary role may include the following:
• - Medical, dental & vision
• - Critical Illness, Accident, and Hospital
• - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• - Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• - Short and long-term disability
• - Health Spending Account (HSA)
• - Transportation benefits
• - Employee Assistance Program
• - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Jul 27, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

About TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.