Bilingual First Party Collections Representative - Spanish

Job Responsibilities

• Applies assertive and persuasive communication skills to respond to inbound and automated dialed first party past due accounts.
• Builds rapport with customers to discuss delinquent balances, understand payment issues, remove customer payment obstacles, and negotiate payment(s).
• Updates customer contact information and documents conversation outcomes in database.
• Processes payments through PCI compliant link, verifies and posts payments according to procedures.
• Researches payment issues to corroborate customer’s account issues and calls locations to discuss account discrepancies, receivables, or late postings and to resolve customer calls for location specific processes.
• Handles customer inquiries and issues efficiently to ensure satisfaction.
• Manages daily tasks effectively, prioritizing work to meet deadlines and ensure smooth operations.

Requirements

• High School Diploma or GED.
• Experience in a call center, collections or customer retention environment.
• Experience with software and maintaining databases preferred.
• Technical ability to quickly learn and become proficient with proprietary software.
• Multi-tasking skill set to manage multiple conversations via chat, email and voice channels.
• Persuasive verbal communication, professional writing, and exceptional listening skills.
• Cognitive ability including reasoning, multi-tasking, comprehend ideas, learn quickly, learn from experience, and appropriately apply learning to new situations.
• Process and results oriented, motivated to keep projects moving ahead by identifying obstacles to management.
• Positive attitude, drive to continually advance understanding of the industry and business, and highly self-motivated.
• Professional written and verbal communication skills.
• Ability to build professional and trusting business relations.
• Proficient MS Office Outlook.

Qualifications

• Comply with Corporate dress code policy.
• Work Postures: Continuous periods of time sitting, frequently up to 6 hours. May climb stairs to access buildings.
• Physical Demands: Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage.
• Work Hours: Working beyond “standard” hours as the need arises.

Postal Code: 70121
Category (Portal Searching): Finance and Accounting
Job Location: US-LA - Jefferson