Bilingual Field Case Manager

About the role

This position is responsible for managing customer relationships and providing technical support.

Responsibilities

• Manage customer interactions through phone and email
• Provide technical support to customers
• Document and escalate issues as necessary
• Collaborate with internal teams to resolve customer concerns

Requirements

• Bachelor's degree in a related field
• At least 2 years of experience in customer service or technical support
• Strong communication and problem-solving skills
• Proficiency in Microsoft Office Suite

Qualifications

• Experience with customer relationship management systems
• Knowledge of relevant industry standards and best practices
• Ability to work independently and manage multiple tasks simultaneously

Skills

• Excellent verbal and written communication skills
• Technical aptitude and knowledge of relevant software
• Customer service orientation

Benefits

• Competitive salary
• Flexible working hours
• Professional development opportunities

Pay

The pay range for this position is $50,000 - $70,000 annually.

Schedule

The schedule for this position is Monday through Friday, 9:00 AM - 5:00 PM.