Bilingual (English/Spanish) Plaintiff Personal Injury Demands Manager (Miami Lakes, FL)

Company Description

The Ward Law Group is dedicated to investing in its team and fostering a collaborative, supportive environment. We seek individuals who are passionate about helping clients navigate challenging legal situations and are committed to long-term career growth.

About the role

We are seeking a bilingual (English/Spanish) Personal Injury Demands Manager to lead our Demand Department, improve operational performance, coach team members, and drive exceptional client outcomes. This is a remote leadership opportunity with a growing department.

Responsibilities

• Lead and coach the Demand Department team
• Monitor department productivity and quality
• Conduct performance reviews and coaching sessions
• Improve workflows and operational efficiency
• Review KPIs and reporting
• Partner with firm leadership on department initiatives
• Ensure timely demand preparation and case progression
• Resolve escalated client or operational issues
• Support hiring, onboarding, and employee development
• Foster a culture of accountability and excellence

Requirements

• Minimum of 3 years of management experience
• Legal industry experience, particularly in Plaintiff Personal Injury
• Experience leading performance-driven teams
• Strong English and Spanish communication skills
• Experience with Litify, Filevine, or similar case management software
• Excellent coaching and leadership skills

Qualifications

• Minimum of 3 years of management experience
• Legal industry experience, particularly in Plaintiff Personal Injury
• Experience leading performance-driven teams
• Strong English and Spanish communication skills
• Experience with Litify (Salesforce), Filevine, or similar legal case management platforms
• Experience implementing workflow improvements, automation initiatives, and operational efficiencies
• Experience supporting departmental growth, workforce planning, and leadership development initiatives

Benefits

• Paid Time Off
• Health Benefits
• Disability Benefits
• Life Insurance
• Retirement Plan