Bilingual (English/Spanish) Medicare Sales Agent - Hybrid in Tempe, AZ,

About the role

UHC is seeking dedicated sales professionals to be part of our team! The role involves answering incoming phone calls, following up with customers, navigating multiple computer systems, and assisting customers in selecting the right insurance products.

Responsibilities

• Answer incoming phone calls from prospective members, identify the type of assistance and information the customer needs with the goal of converting caller to a qualified lead and sale
• Follow up with members on questions or to review current or new products and services
• Navigate multiple computer systems to document member information while maintaining active listening and engagement with members
• Demonstrate knowledge of the product portfolio by addressing needs of members, explaining the differences between products, and assisting selection of products to best meet their needs
• Absorb and assist in completion of the enrollment application over the phone, staying consistent with product requirements and enrollment guidelines
• Meet the goals established for the position in the areas of performance, attendance, and consumer experience
• Meet and maintain requirements for agent licensure, appointments, and annual product certification

Requirements

• High School Diploma/GED OR 4+ years of customer service/sales experience
• Within 30 days, must obtain all appropriate state insurance licenses (may be completed during training)
• Ability to work regularly scheduled shifts, including the training period, with the flexibility to adjust daily schedule and work overtime and/or weekends as needed
• Must live within commutable distance to our 410 N Scottsdale Road, Tempe, AZ office
• Ability to read, write, and speak fluently in English and our target language: Spanish

Qualifications

• High School Diploma/GED OR 4+ years of customer service/sales experience
• Within 30 days, must obtain all appropriate state insurance licenses (may be completed during training)
• Ability to work regularly scheduled shifts, including the training period, with the flexibility to adjust daily schedule and work overtime and/or weekends as needed
• Must live within commutable distance to our 410 N Scottsdale Road, Tempe, AZ office
• Ability to read, write, and speak fluently in English and our target language: Spanish

Skills

• Fluency in English and Spanish
• Customer service skills
• Computer literacy
• Product knowledge

Benefits

• Paid Time Off
• Health Plan Options
• Dental, Vision, Life & AD&D Insurance
• Short-term and Long-term Disability Coverage
• 401(k) Savings Plan
• Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Voluntary Benefits

Pay

Hourly pay for this role will range from $16.00 to $24.04 per hour based on full-time employment. This role is also eligible to receive bonuses based on sales performance.

Schedule

Full-time position with flexibility desired based on the seasonality of our business. Operating hours: Monday - Friday 8:30am - 9:00pm local time; your shift will be provided during training with rotational weekend work.

Location

This position offers hybrid work models after the successful completion of training and on the job nesting period. Once completed, employees will enjoy the opportunity to work from home up to 3 business day per week.