Bilingual English / Spanish Customer Service Representative

About the role

This position is National Remote. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Responsibilities

• Serve as a trusted resource by providing exceptional service and support to members and/or providers
• Answer incoming inquiries and determine the appropriate assistance needed
• Listen actively, ask thoughtful questions, and accurately document information in multiple systems
• Research and resolve questions, concerns, and issues through real-time problem-solving and follow-up
• Navigate multiple applications and resources to gather information and resolve inquiries efficiently
• Communicate complex information in a clear, simple, and easy-to-understand manner
• Collaborate with teammates and business partners to deliver effective solutions and positive outcomes
• Maintain a high level of accuracy and attention while managing multiple priorities
• Utilize technology and digital tools to support customers and achieve business goals
• Adapt quickly to changing priorities, new information, and evolving customer needs
• Embrace continuous learning, professional growth, and opportunities to expand skills and knowledge
• Contribute to a culture of collaboration, inclusion, and customer-first excellence

Requirements

• High School Diploma / GED
• Must be 18 years of age or older
• 1+ years of customer service experience in an office OR professional setting
• Bilingual Fluency in English and Spanish
• Experience using computers as primary work tool
• Ability to successfully complete the Customer Service training classes and demonstrate proficiency of the material
• Ability to work any of our 8-hour shift schedules during our normal business hours of 7:00am - 8:00pm CST, Monday - Friday

Preferred Qualifications

• Experience in a healthcare, insurance, medical, or dental environment
• Customer service call center experience
• Experience researching or processing healthcare claims
• Familiarity with medical and/or dental terminology, claims processing, coding, benefit plans, and health plan documents
• Experience navigating multiple systems while assisting customers

Pay

The salary for this role will range from $18 - $32 hourly based on full-time employment. We comply with all minimum wage laws as applicable.