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Jobs · Customer Service · Illinois

Bilingual (English/Korean) Customer Service Supervisor

CJ Logistics America · Matteson, IL · 4 wk ago
Customer Service$67k–$75k/yrFull-time

About the role

CJ Logistics America is seeking a bilingual (English/Korean) Customer Service Supervisor to join their dynamic team. This role requires a strong communicator and leader with 2+ years of supervisory experience in Customer Service or Operations.

Responsibilities

  • Serve as the go-to point of contact for customer inquiries & escalations
  • Build strong customer partnerships and support service excellence
  • Analyze KPIs, performance data, forecasts, and operational trends
  • Lead, coach, train, and support a growing Customer Service team
  • Collaborate across Operations, Inventory, and Quality to resolve issues
  • Drive continuous improvement and champion best practices
  • Manage exception requests with accuracy and speed
  • Additional duties as assigned

Requirements

  • Bilingual fluency in English & Korean
  • Bachelor’s degree in business, Supply Chain, or a related field (preferred)
  • 2+ years of supervisory experience in Customer Service or Operations
  • Strong data analysis and Microsoft Office skills
  • Excellent communication, leadership, and problem-solving abilities
  • Experience in logistics, supply chain, or warehousing (plus)

Qualifications

  • Must be authorized to work in the U.S.
  • Hybrid work environment with responsibilities in both warehouse and office settings
  • Exposure to varying temperatures, loud noise levels, dust, odors, and airborne particles
  • Exposure to powered industrial vehicles and warehouse traffic
  • Requires wearing personal protective equipment (PPE)

Benefits

At CJ Logistics America, you'll be part of a fast-growing logistics organization dedicated to innovation and customer satisfaction. Our benefits package includes:

  • Competitive salary range: $67,000 to $75,000
  • Flexible ALL SHIFTS schedule

Pay

$67,000 to $75,000 annually

Schedule

ALL SHIFTS (1st, 2nd & 3rd)

Important Note

At this time, CJ Logistics America is unable to offer visa sponsorship or support for work authorization. Applicants must be currently authorized to work in the U.S.

CJ Logistics About Statement

At CJ Logistics America, we believe in creating an inclusive and diverse workplace where everyone's unique experiences contribute to our success. We are committed to providing equal employment opportunities and supporting social responsibility and sustainability initiatives.

CJ Logistics Participation in E-Verify Program

We participate in the E-Verify program in certain locations. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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