Bilingual English and Spanish Member Loyalty Representative (R14266)

About the Role

Oportun is seeking qualified candidates with customer service, cashier, sales, or hospitality experience to join our team as Member Loyalty Representatives. Our primary focus is to create a rewarding and unique member service experience, empowering members to build a better financial future.

Responsibilities

• Welcome members with a warm greeting and provide quality member service.
• Process transactions seamlessly while following company policies and protecting member information.
• Work independently or as part of a team, exceeding daily goals in lending and servicing activities.
• Engage in outreach efforts more than 50% of the time to educate potential members about Oportun’s services, including:
• Building relationships with local businesses and speaking with owners and employees.
• Conducting outreach at flea markets, community events, and partner locations to increase awareness and capture leads.
• Engaging with people around Oportun’s retail locations to encourage store visits and assist with applications.
• Supporting community outreach and marketing events by distributing flyers and educating the community.
• Using iPads or assisting with QR code scanning to start new applications.
• Perform light housekeeping to maintain a presentable store environment.
• Use a computer for administrative tasks and member servicing (approx. 3-6 hours per day).
• Stand while assisting members and sit during non-member-facing tasks.
• Unpack and store office or cleaning supplies as needed.
• Travel between designated work locations within a reasonable commuting distance.

Requirements

• Must be bilingual (English/Spanish).
• Outgoing, sales-focused, and enjoy speaking with people.
• Passionate about helping members through outreach and educational activities.
• Available to work weekends and flexible with a rotating schedule based on store needs.
• Reliable and predictable attendance to support store operations.
• Willing and able to work outdoors year-round for outreach activities.
• Ability to lift and/or move objects up to 25 pounds.
• Basic computer skills and ability to operate office equipment (phones, scanners, iPads).
• Ability to organize and file paper documents.

Qualifications

Customer service, cashier, sales, or hospitality experience preferred.

Benefits

• EAP (Employee Assistance Program)
• Life and Disability insurance
• Accident coverage
• 8 paid hours (VTO) for volunteer activities annually
• Employee Assistance Fund (OEAF)
• 401(k) retirement savings
• Travel Assistance
• Paid Training
• Competitive pay, plus sales incentives
• Growth opportunities
• Flexible schedules
• Opportunity to positively impact your community

Pay

The base hourly rate for this position is $17.00 - $18.00. Rates are determined by role, location, and experience.