Bilingual English and Spanish Member Loyalty Representative (R14212)

About the Role

Oportun is seeking qualified candidates with customer service, cashier, sales, or hospitality experience to work Fulltime. The primary focus of Member Loyalty Representatives is to create a rewarding and unique member service experience. Representatives are passionate about listening, helping, and connecting with people at all touchpoints, such as in stores and in communities through personal outreach activities. As a key team member, you will bring the mission to life by educating members and communities about inclusive, affordable financial services that empower them to build a better future.

What You'll Do

• Welcome members with a warm greeting and provide quality member service
• Seamlessly process all transactions while following company policies and procedures and protecting members' information
• Work as a team or independently, including time alone in the store without direct supervision or with coworkers, while exceeding daily goals in lending and servicing activities
• Inform and educate potential members about Oportun's services by engaging in outreach efforts more than 50% of the time at Oportun locations, partner locations, and/or community events
• Build relationships with local businesses (e.g., mechanic shops, dental offices, furniture stores) and speak with owners and employees about how Oportun's services can help their customers
• Conduct outreach efforts at local flea markets, community events, and Lending As A Service (LAAS) partner locations to increase awareness, capture leads, and assist with starting applications
• Actively engage with people at and around retail locations, encouraging store visits and assisting with applications
• Support community outreach and marketing events by passing out flyers and educating the community about Oportun and its products and services
• Use iPads or assist potential members with scanning QR codes during outreach efforts to start new applications
• Perform light housekeeping to keep work areas inviting, including daily collection of trash, sweeping, mopping, and window cleaning
• Use a computer intermittently (approx. 3-6 hours per day) for administrative tasks and servicing members
• Stand while assisting members; sitting is allowed during non-member-facing tasks
• Occasionally unpack and store office or cleaning supplies
• Travel between designated work locations (including outreach activities) within a reasonable commuting distance as part of standard duties
• Be a role model for Oportun's Core Values: On a Mission, As One, to Make it Better, Now

Requirements

• Bilingual (English/Spanish)
• Outgoing, sales-focused, and enjoy speaking with people
• Must love to help members, including prospective members through outreach and educational activities
• Available to work weekends and flexible with a rotating work schedule of hours based on store needs (schedules set every two weeks)
• Regular, reliable, and predictable attendance to support store operations
• Willing and able to work outdoors year-round to identify new sales opportunities and promote company products and services through designated outreach activities
• Ability to lift and/or move objects up to 25 pounds
• Basic computer skills and ability to operate office equipment such as phones, scanners, and iPads
• Ability to organize and file paper documents

Benefits

• EAP, Life and Disability insurance
• Accident coverage
• 8 paid hours (VTO) to participate in volunteer activities each year
• Employee Assistance Fund (OEAF)
• 401(k) retirement savings
• Travel Assistance
• Paid Training
• Competitive pay, plus sales incentives
• Growth opportunities
• Flexible schedules
• Opportunity to positively impact your community

Pay

The base hourly rate for this part-time position is $17.00 - $18.00. Rates are determined by role, location, and experience.